Bus Operation Duty Manager

Stagecoach Group plc; Ayr; On-site; GBP 38,000; Full time

Job summary

A leading transport company is seeking a committed Duty Manager for its Ayr and Kilmarnock depots. The role involves managing and developing frontline teams, ensuring operational efficiency, and prioritizing safety standards. The ideal candidate will have supervisory experience, strong leadership skills, and a focus on customer service. Join a supportive team and enjoy a benefits package that includes a pension scheme and a travel pass.

Benefits

Defined Contribution pension scheme

25 days holiday plus bank holidays

Stagecoach bus travel pass

Access to retail and leisure discounts

Qualifications

• Previous management or supervisory experience, preferably in the transport industry.
• Self-motivated with a positive approach to change.
• Professional knowledge of employment legislation.

Responsibilities

• Manage and develop frontline teams, fostering an inclusive environment.
• Oversee driver performance and implement development plans.
• Ensure service reliability and efficiency by managing daily operations.

Skills

Management or supervisory experience

Excellent computer skills

Knowledge of Road Traffic Act

Leadership skills

Planning and prioritising skills

Customer focus

Job description

Salary

£38,000 per annum, 38 hours per week, Monday to Saturday between the hours of 7am and 7pm.

We’re looking for committed Duty Managers for our Ayr and Kilmarnock Depots to manage the performance, well-being, and development of the frontline driving team, ensuring consistent service delivery that meets operational, safety, and customer satisfaction standards.

Your role will be pivotal in ensuring the profitable and efficient day to day operation of Depot services.

What you will be doing

• Leading & Developing Teams – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.
• Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
• Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.
• External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.
• Safety – We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don’t walk by when standards aren't met.

What you’ll bring

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills
• Professional knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire people to seek and follow operational best practice.
• Knowledge of employment legislation
• Excellent planning and prioritising skills
• Self-motivated with a positive approach to change
• Excellent customer focus

Why join us

You'll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.

We offer a great benefits package including:

• Defined Contribution pension scheme
• 25 days holiday plus bank holidays
• A Stagecoach bus travel pass for you and a companion
• Access to a wide range of retail and leisure discounts

Ready to help us raise the bar? Apply today and be part of something brilliant. Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age.

Location: Ayr and Kilmarnock. Location details: Stagecoach Ayr Depot, Waggon Road, Ayr KA8 8BB.