Breakdown Controller

Kautec Recruitment; Cromer; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is looking for a Breakdown Controller in the Halifax area. This full-time, office-based position offers a salary of up to £30,000, working Monday to Friday, 38.75 hours per week. Responsibilities include handling customer calls, assigning Field Service Engineers, and managing job notifications. The ideal candidate should have experience in a related role and strong communication skills. This is a permanent position, aiming to assist candidates in progressing in their careers.

Qualifications

• Experience in a similar role as a Breakdown Controller or related field.
• Ability to handle customer queries effectively.
• Proficient in using in-house computer systems for job logging.

Responsibilities

• Take customer calls and log repair notifications.
• Assign Field Service Engineers to meet requirements.
• Action repair and maintenance requests in a timely manner.
• Keep customers updated on job progress.
• Deal with internal and external customer queries.
• Ensure all jobs are entered into the computer system.
• Reschedule jobs and resources according to needs.
• Record field service vehicle parts sales accurately.

Skills

Customer service

Communication skills

Time management

Job description

Are you a Breakdown Controller/Maintenance Scheduler/Rental agent living in the Halifax area?

Are you looking for a Monday to Friday office based opportunity?

Full Time, Permanent position, paying up to £30,000

Are you able to commute to the Halifax area daily?

Roles and Responsibilities of the Breakdown Controller

• To take customer calls and log repair notifications.
• To assign and allocate Field Service Engineers to meet customer requirements.
• To action customer repair, maintenance and breakdown requests in a timely and cost effective manner.
• Keep customers updated on the reported job progress.
• Deal with day to day queries from both internal and external customers.
• Ensure all jobs are entered onto the appropriate in-house computer system.
• To reschedule jobs and resources according to emerging customer needs and resource availability.
• To ensure that all field service vehicle parts sales are recorded accurately and promptly.

If you are actively looking for a new job, as a Breakdown Controller and from a similar background as a Maintenance Controller, Rental Agent, Automotive Service Advisor we are still eager to hear from you and we’ll assist you in finding the next step in your career.

Recap

Breakdown Controller

Location: Halifax area – Office Based

Day shift: Monday to Friday

38.75 hours per week, 8:30am - 5pm

Permanent, full time position

Salary up to £30,000

So, what are you waiting for. Get in touch for further details and start that next journey on your career, we’re just a click away, apply now with your CV.