Brasserie Supervisor

IHG Hotels & Resorts; Greater London; On-site; GBP 34,000; Full time

Job summary

A prestigious hotel company in Central London is seeking a Restaurant Supervisor to join their team. The role involves leading the restaurant team, ensuring exceptional guest experiences, and managing shift operations in a luxury environment. Candidates should have a background in food & beverage service, excellent leadership skills, and the ability to work under pressure. The position offers a competitive hourly rate plus benefits, including holiday pay, discounts, and opportunities for personal development.

Benefits

£16.10 per hour plus Tronc

28 days holiday per year

Access to Wagestream

Free meals on duty

Hotel discounts

Food and Beverage discounts

Employee assistance programme

Regular sporting and social events

Opportunities for personal development

Qualifications

• Experience in a food & beverage service role.
• Natural team leader with a passion for guest service.
• Organized, reliable, and calm under pressure.
• Flexible, positive, and eager to develop yourself and others.

Responsibilities

• Take ownership of the guest journey, ensuring every visit is memorable.
• Lead by example on the floor, supporting and developing team members.
• Handle guest feedback and resolve issues with confidence and professionalism.
• Manage shift duties including cashing up, stock control, and VIP hosting.
• Ensure high standards of food safety, cleanliness, and compliance.
• Promote upselling, offers, and key business drivers.

Skills

Leadership

Guest service

Organizational skills

Calm under pressure

Job description

At Kimpton Fitzroy London we are looking for a Restaurant Supervisor to join us in Fitz’s Brasserie within our luxury hotel in Central London

Located in the heart of Kimpton Fitzroy London, Fitz’s Russell Sq. features three opulent spaces with unique personalities. Fitz’s Brasserie, a sophisticated eatery serving classic British dishes elevated from modern palates, and Fitz’s Bar & Parlour, a glamorous drinking dean and all-day parlour. Here guests can dine on quintessentially British cuisine, sip finely crafted cocktails and savour a late-night tipple (or two). Here local foodies and intrepid travellers alike gather to create memorable tales.

Join us to help create a London experience like no other!

As our Restaurant Supervisor, we will support you to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

Are you passionate about hospitality and ready to lead from the front? We’re looking for a confident Restaurant Supervisor to inspire our team, deliver outstanding guest experiences, and keep our service running smoothly every shift.

What you’ll do:

• Take ownership of the guest journey, ensuring every visit is memorable
• Lead by example on the floor, supporting and developing team members
• Handle guest feedback and resolve issues with confidence and professionalism
• Manage shift duties including cashing up, stock control, and VIP hosting
• Ensure high standards of food safety, cleanliness, and compliance
• Promote upselling, offers, and key business drivers

About you:

• Experience in a food & beverage service role
• A natural team leader with a passion for guest service
• Organised, reliable, and calm under pressure
• Flexible, positive, and eager to develop yourself and others

If you love hospitality and enjoy leading teams to success, we’d love to hear from you!

What’s in it for you as our Restaurant Supervisor:

We are part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, with a portfolio of 19 brands worldwide - which means global opportunities! Our Restaurant Supervisors enjoy a range of benefits including:

• £16.10 per hour (£33,488 per annum) plus Tronc, paid overtime and other great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Access to Wagestream a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals whilst on duty prepare by skilled chefs!
• Worldwide employee and friends & family hotel room discounts
• Food and Beverage discounts at the delicious Fitz bar and Fitz Brasserie
• Discounts off your supermarket shop, other shopping, and experiences through our portal!
• Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Regular sporting and social events
• Most importantly, we’ll help you grow and develop you as an individual.

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel,’ because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!

You are always welcome here!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.