Brand Ambassador & Guest Services Host – Flexible Perks

Staycity Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aparthotel operator in Manchester seeks a Guest Services Host to enhance the guest experience in a vibrant setting. Responsibilities include welcoming guests, crafting cocktails, and upholding the brand's reputation with enthusiasm and flair. The role encourages creating personalized experiences through communication and teamwork. Ideal for individuals who thrive in a fast-paced environment and are eager to contribute positively to both guests and the community. Full training will be provided along with numerous employee benefits.

Benefits

Flexible working patterns

Bonus scheme for high performers

Discounted overnight stays

Refer and earn scheme

Education Support

2 paid volunteer days

Employee Assistance Program (EAP)

Qualifications

• Prior experience in a similar role is helpful but full training will be provided.

Responsibilities

• Welcome guests and craft cocktails in a dynamic environment.
• Represent Wilde with enthusiasm and energy.
• Create memorable experiences through communication and teamwork.
• Strive for excellence and exceed goals collaboratively.
• Greet arriving guests warmly to ensure they feel at home.
• Learn guest preferences for personalized service.
• Innovate and seek improvement opportunities.
• Foster a culture of respect and inclusivity.
• Engage in local charity events and initiatives.

Skills

Customer service

Communication skills

Teamwork

Job description

A leading aparthotel operator in Manchester seeks a Guest Services Host to enhance the guest experience in a vibrant setting. Responsibilities include welcoming guests, crafting cocktails, and upholding the brand's reputation with enthusiasm and flair. The role encourages creating personalized experiences through communication and teamwork. Ideal for individuals who thrive in a fast-paced environment and are eager to contribute positively to both guests and the community. Full training will be provided along with numerous employee benefits.