Box Office & Venue Assistant

Live Nation Entertainment; Leicester; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading global entertainment company is seeking a Box Office & Venue Assistant at O2 Academy Leicester. You will provide exceptional customer service and assist in the smooth operation of events. This role requires significant experience in ticketing platforms and a passion for live music. Flexible hours including weekends and holidays are essential. Opportunities for professional development in an inclusive environment are offered.

Benefits

Opportunities for professional development

Inclusive working environment

Qualifications

• Experience in a box office environment within the live entertainment industry.
• Significant experience in ticketing platforms.
• Proven track record in customer service.

Responsibilities

• Support an efficient and smooth box office service.
• High quality customer service.
• Daily liaison with Ticketmaster and ticket agencies.
• Act as Duty Manager for the Venue when needed.

Skills

Client and customer service experience

Ability to manage situations with tact and diplomacy

Good communication and diplomacy skills

Enthusiastic about live music and clubs

Tools

Excel

Ticketing platforms

Job description

Role Description

An integral position within the team, to provide seamless and exceptional customer and client services and be a vital link between our venue and our audiences. To assist in all aspects of the operation of the building in relation to events staged at the Venue.

What it’s like to work in the Team

Our Box Office & Venue Assistant is an integral member of the team at O2 Academy Leicester, one of the most prestigious and iconic venues in the city, where our shows and events are as diverse as the individuals within it. With a positive and supportive approach, the successful candidate will inspire a dedicated, creative team, drive our core values of excellence and inclusivity, and deliver the very best experiences in live entertainment.

About You

• Experience in a box office environment within the live entertainment industry
• Live and club music venue management
• Significant experience in ticketing platforms
• Knowledge of the local market
• Line management of staff and contractors
• Administration and familiar with Excel and Office
• Finance and cash handling
• General understanding of the technical requirements of live and club events
• Experience of working with event promoters both local and nationally
• Understanding of licensing issues for events
• Proven track record in customer service
• Good communication and diplomacy skills

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Client and customer service experience
• Ability to work to deadlines
• Ability to manage situations with tact and diplomacy
• Can identify problems and develop solutions
• Enthusiastic about live music and clubs
• Shows confidence in dealing with wide ranging types of situations
• Able to work flexible and unsocial hours including evenings, nights, weekends, bank holidays, Christmas Eve and New Year’s Eve

What the role includes

General:

• Support an efficient and smooth box office service
• Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
• High quality customer service
• Maintain first-rate relationships with clients, partners and audiences
• Ensure accurate and timely sales of all ticketed events
• Monitor ticket allocations to maximise sales through Ticketmaster
• Make sure all paperwork and reporting is completed and professionally retained
• Proactively administer all accessible ticketing requirements and communications
• Financial reporting and administration
• Maintain ticket stock and Ticketmaster equipment
• To assist all departments of the venue in general administration
• To assist in all aspects of the Operation of the building in relation to events staged at the Venue. To act as a central point for all relevant parties, furthermore to disseminate such information to relevant parties both internal and external.
• To act as Duty Manager for the Venue as agreed in advance with the General Manager and in the absence of the General Manager to assume such duties as is necessary to ensure the smooth running of the venue operation.
• To act as Academy Event rep as agreed in advance with the General Manager to assume such duties as is necessary to ensure the smooth running of the event on behalf of Academy Events.
• Booking local support acts for Academy Events and external.
• Support the Company’s charitable and guest ticketing services
• Troubleshoot and report technical issues
• Work collaboratively with the venue team, partners and Company head office
• Publicly represent the venue and Company in a professional manner

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: Wednesday 6th August 2025. We reserve the right to close applications at any time so encourage early application where possible.

#AMG

#LI-SL1

About the company

Live Nation Entertainment, Inc is an American global entertainment company, founded in 2010, following the merger of Live Nation and Ticketmaster.

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