Bookings Co-ordinator - Diagnostic Services

NHS; West Malling; On-site; GBP 26,000 - 30,000; Full time

Job summary

A healthcare provider in West Malling is seeking a Bookings Coordinator to manage appointments for ADHD and autism assessments. The role requires proficiency in Microsoft Office and strong organisational skills. You will support patient queries and liaise with clinical teams to enhance service quality. The position offers a salary ranging from £26,000 to £30,000 depending on experience.

Qualifications

• Experience in administrative coordination or booking roles within healthcare.
• Understanding of patient confidentiality and safeguarding.
• Familiarity with neurodevelopmental services, particularly autism and ADHD.

Responsibilities

• Manage & coordinate appointment bookings for assessments.
• Act as a liaison across departments for booking coordination.
• Respond to patient enquiries with professionalism.

Skills

Proficiency in Microsoft Office

Organisational skills

Communication skills

Ability to work independently

Tools

Microsoft Outlook

Microsoft Excel

SharePoint

Job description

This is a key role within a growing organisation committed to excellence, inclusivity, and innovation in neurodevelopmental care. You'll be part of a supportive team working to improve outcomes for individuals and families navigating ADHD and autism diagnoses.

Main duties of the job

• Manage & coordinate appointment bookings for AURAS and FLOCUS assessments (virtual and in-person).
• Act as a central liaison across SSC departments to support coordination and communication of bookings.
• Respond to patient enquiries for AURAS & FLOCUS with professionalism and empathy.
• Send, collect, collate and report patient feedback to inform service improvements.
• Ensure complaints are directed to and processed by the relevant teams.
• Support coordination between administrative, clinical & medical teams across both pathways.
• Maintain accurate records, databases and tracking systems using Microsoft 365 and SharePoint.
• Contribute to service performance monitoring and quality assurance (CQC).

About us

Sinclair-Strong Consultants Ltd (SSC) is a specialist provider of adult neurodevelopmental diagnostic services, delivering high-quality care through our AURAS (Autism) and FLOCUS (ADHD) pathways. As our services expand across Kent & Medway and beyond, we are seeking a proactive and organised Bookings Coordinator to ensure seamless support across both pathways.

Job responsibilities

The Bookings Coordinator will play a vital role in supporting the operational delivery of diagnostic services. This includes managing bookings for both in-person and virtual assessments, liaising with key departments across SSC, supporting patient enquiries, and coordinating feedback and complaints processes. The post holder will work closely with both administrative, clinical & medical teams to ensure a smooth and person-centred experience for patients.

Person Specification

Experience

• Proficiency in Microsoft Office, especially Outlook, Excel, and SharePoint.
• Experience in administrative coordination or booking roles within healthcare or similar settings.
• Strong organisational and communication skills.
• Ability to work independently and collaboratively in a remote team environment.
• Understanding of patient confidentiality, safeguarding, and complaints handling.
• Familiarity with neurodevelopmental services, particularly autism and ADHD.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,000 to £30,000 a yearDepending On Experience