Booking and Scheduling Clerk

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading NHS Trust in Manchester is seeking a Booking and Scheduling Clerk to efficiently manage appointments and coordinate patient care within a healthcare setting. The role requires excellent interpersonal skills and the ability to handle unpredictable workloads in a busy environment. Applicants should be educated to GCSE level and have previous experience in waiting list management. This part-time, permanent position offers a salary between £24,937 and £26,598 a year pro rata, along with support for professional development.

Qualifications

• Must have previous waiting list management experience.
• Experience in an acute hospital setting is preferred.
• Ability to work as part of a team and deal with the public.

Responsibilities

• Provide efficient and high-quality support to the Booking & Scheduling Team.
• Manage booking and scheduling waiting lists.
• Ensure that patients have relevant pre-admission checks.

Skills

Excellent interpersonal skills

Ability to react to unpredictable issues

Good keyboard skills

Competent in Microsoft Office

Education

Educated to GCSE level or equivalent

Job description

Booking and Scheduling Clerk

Go back Manchester University NHS Foundation Trust

The closing date is 29 December 2025

We have an exciting opportunity to join our busy Booking and Scheduling WTWA Wythenshawe.

The successful applicant will need to have a keen eye for detail, work well under stress and be able to adapt to an ever-changing priority workload. The role is fast‑paced and excellent organisational skills are essential. You must be confident and work well on your own and also alongside our friendly, hard‑working and fun team. We offer a rewarding role that includes challenge, feeling part of a team, purpose, and value. You will be supported by a strong management structure, receive yearly appraisals and training opportunities with the encouragement and support for ongoing development.

If you are adaptable, able to work both independently and as part of a team then this job is for you and we look forward to receiving your application.

Due to the high response this post may attract, candidates are advised to submit applications early to avoid disappointment as we reserve the right to close the vacancy at the first 50 applicants.

Main duties of the job

• Responsible for providing an efficient and high quality service to support the Booking & Scheduling Team in the management of booking and scheduling waiting lists, ensuring that key access standards are met in line with the requirements of the Trust access policy.
• Providing efficient and high quality administrative support.
• Adding patients to a waiting list ensuring patients are on the correct pathways, validating this and amending as necessary.
• Ensuring patients have all the relevant pre‑admission tests and checks.
• Recording patient cancellations and DNAs (Did not Attend).
• Liaising with consultants with regards to case‑mix, additions to lists and list changes.
• Ensuring theatre lists are constructed to maximise levels of utilisation.

About us

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a different scale than most other NHS Trusts. We are creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high‑quality research programmes. We’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

We’re looking forward to hearing from you!

Person Specification

Qualifications

• Educated to GCSE level or equivalent

Experience

• Previous waiting list management experience
• Experience working in an acute hospital setting
• Experience of dealing with members of the public
• Working as part of a team
• Experience of working directly with consultant staff

Skills

• Excellent interpersonal skills in order to liaise with clinicians, senior managers, and clerical staff
• Appreciate the needs of patients, carers and healthcare staff
• Able to react to unpredictable issues; re‑prioritising own workload
• Good keyboard skills for regular use of computer systems / IT skills
• Competent in the use of Microsoft Office
• Competent use of the IPM Patient Administration System or similar

Employer name

Manchester University NHS Foundation Trust

Address

Trafford House

£24,937 to £26,598 a year (pro rata)

Contract

Permanent

Working pattern

Part‑time

Reference number

349-WTWA-7683040C-RL4

Job locations

Trafford House