Blood Transfusion Telephone Coordinator

NHS; Manchester; On-site; GBP 16,000 - 18,000; Full time

Job summary

A major healthcare provider in Manchester is seeking a Blood Transfusion Telephone Coordinator to manage enquiries and support the laboratory team. The ideal candidate will have GCSEs in English, Maths, and Science, along with NVQ qualifications. This role demands excellent communication skills and the ability to work under pressure. Competitive salary offered, along with opportunities for development within a large NHS Trust.

Qualifications

• Understanding of Laboratory Health and Safety procedures.
• Experience of telephone call handling in a healthcare setting.
• Previous NHS and laboratory experience.

Responsibilities

• Handle telephone enquiries for the Blood Transfusion department.
• Track Blood & Blood Components throughout the Trust.
• Ensure appropriate storage and records are kept.

Skills

Teamwork

Communication

Time management

Education

GCSE English, Maths and Science

Appropriate Science NVQ or Level 3 qualification

Tools

Laboratory IT systems

Job description

Overview

Manchester University NHS Foundation Trust (MFT) is a CPA and IBMS accredited department serving a major university teaching hospital with many clinical specialties. The laboratories utilise state-of-the-art equipment. We provide a comprehensive range of haematology and blood transfusion laboratory services and specialty diagnostic testing and reference work for leukaemia, haemostasis, thrombosis and haemoglobinopathies.

The closing date is 14 October 2025.

Position

Blood Transfusion Telephone Coordinator

You will be required to work at all Manchester University Hospitals NHS Foundation Trust sites, dependent on the needs of the service. However this post is expected to be based initially at the Oxford Road Site. The department is looking for an individual to work five afternoons/evenings per week, Monday to Friday, alternating between 13:45 to 18:45 in week one and 16:00 to 21:00 in week two to provide telecommunications support for the blood transfusion department. You may be required to work contracted hours as necessary to meet service needs. Shift patterns will be determined by your line manager.

Main duties of the job

The post holder will act as a Telephone Coordinator / Medical Laboratory Assistant who will support BMSs with a high level of expertise and knowledge, providing scientific services to patients and clients as an aid to clinical diagnosis. The post holder will handle telephone enquiries to the Blood Transfusion department regarding sample and product availability. Ensure all telephone enquiries and orders are handled promptly and professionally, and that details and actions are passed to BMS staff and appropriately recorded. Track Blood & Blood Components throughout the Trust to ensure appropriate storage and records are kept. Clean and disinfect equipment and laboratory areas and dispose of tissue and patient samples in accordance with relevant guidelines. This role requires development of expertise in handling transfusion calls, good organisation, and strong interpersonal skills. The job can be pressurised and the post-holder should be able to perform under pressure.

About us

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and operates at a scale uncommon among NHS trusts. We strive to create an exceptional integrated health & social care system for the 1 million patients who rely on our services each year. We bring together 10 hospitals & community services from across Manchester, Trafford & beyond, promoting collaborative working and transformation. We aim to empower our 30,000 workforce with opportunities to achieve their goals. We operate Hive, our Digital Patient Record system launched in September 2022, to improve clinical quality, patient and staff experience, operational effectiveness, and research and innovation. We are a major academic Research Centre & Education provider, supporting high-quality research programmes, and we are pursuing a Green Plan to promote sustainability in healthcare. We foster a culture of inclusion and belonging, provide equal opportunities for career development, and protect health and wellbeing for all staff.

We are an inclusive employer and encourage applications from all individuals. If you have any special requirements to help with your application, please email [e-mail].

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, please refer to the Job Description & Person Specification attachments under the Supporting Documents heading. Read the Candidate Essentials Guide with the Job Description and Person Specification to learn more about the Trust, our benefits and how we care for you as you care for others. This document also contains critical information you’ll need before you submit an application form.

Person Specification

Qualifications

• GCSE English, Maths and Science
• Appropriate Science NVQ or other Level 3 qualification, HCS Apprenticeship Level 2 or equivalent experience

Knowledge and experience

• Understanding of Laboratory Health and Safety procedures and protocols.
• Experience of telephone call handling
• Previous NHS experience
• Previous laboratory experience

Skills

• Evidence of teamwork. Able to communicate information both verbally and in writing clearly and concisely
• Evidence of working as part of a team
• Effective at prioritising competing workloads, using time management skills

IT Skills

• IT skills to include the use of laboratory IT systems

Employer name

Manchester University NHS Foundation Trust

£24,937 to £26,598 a year. Salary based on 37.5hrs. Pro rata pay £16,624 to £17,554 pa