Bilingual Service Desk Analyst - French/English (Remote)

Brakes; Belfast; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading food service company in the UK is seeking a bilingual Service Desk Analyst to provide level 1 support to internal users. The role involves troubleshooting and resolving incidents via phone, portal, and chat. Candidates must be fluent in English and French, have experience in IT support, and be skilled in using ServiceNow and Microsoft Office365. This position promotes a diverse and inclusive culture where all employees can thrive. Hybrid and remote work is supported.

Benefits

Diverse and inclusive culture

Supportive recruitment process

Qualifications

• Experience in a Service Desk or similar IT support environment.
• Strong customer service, listening, and communication skills.
• Ability to troubleshoot and resolve technical issues independently.

Responsibilities

• Address and resolve non-major incidents and service requests.
• Deliver excellent customer service and professional support.
• Document case details clearly in ServiceNow.

Skills

Customer service

Troubleshooting

Bilingual - English and French

Detail-oriented

Team player

Education

Degree or equivalent experience

ITIL V4 / ITSM certification

Tools

ServiceNow

Microsoft Office365

Job description

A leading food service company in the UK is seeking a bilingual Service Desk Analyst to provide level 1 support to internal users. The role involves troubleshooting and resolving incidents via phone, portal, and chat. Candidates must be fluent in English and French, have experience in IT support, and be skilled in using ServiceNow and Microsoft Office365. This position promotes a diverse and inclusive culture where all employees can thrive. Hybrid and remote work is supported.