Bilingual IT Help Desk Technician – Portuguese/English

Logicalis; Slough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology services company in Slough is seeking a Support Specialist to provide assistance via phone, email, and chat for various PC hardware and software applications. The ideal candidate should be proficient in English and Portuguese, with strong troubleshooting skills. This role involves handling 50-60 issues daily and offering support for Microsoft Operating Systems and Office Products. Competitive hourly compensation is offered.

Qualifications

• Proficient in English and Portuguese.
• Ability to follow through with tasks and troubleshooting.
• Reasonable accommodations for individuals with disabilities.

Responsibilities

• Provide technical support via phone, e-mail, and chat.
• Assist users in troubleshooting Microsoft Outlook and Office products.
• Handle 50-60 support issues daily efficiently.

Skills

Strong technical and client interaction skills

Effective troubleshooting and documentation skills

Excellent oral and written communication skills

Ability to multi-task in a fast-paced environment

Proficient use of Microsoft Office applications

Education

Trade School Certificate or Associate Degree in related field

Tools

ServiceNow or other ticketing systems

Microsoft Office products

Job description

A leading technology services company in Slough is seeking a Support Specialist to provide assistance via phone, email, and chat for various PC hardware and software applications. The ideal candidate should be proficient in English and Portuguese, with strong troubleshooting skills. This role involves handling 50-60 issues daily and offering support for Microsoft Operating Systems and Office Products. Competitive hourly compensation is offered.