Beauty Floor Manager

Flannels; Liverpool; On-site; GBP 36,000; Full time

Job summary

A leading luxury beauty retailer is looking for a passionate Beauty Advisor in Liverpool to provide exceptional customer service and expert product recommendations. Candidates should have a strong background in luxury beauty retail, possess excellent communication skills, and be self-driven to meet sales targets. This position offers a competitive salary, performance bonuses, and development opportunities. If you thrive in a fast-paced environment and can demonstrate a can-do attitude, we want to hear from you.

Benefits

28 Days Holiday

50% Instore Uniform Discount

Discounted Gym membership

Group Wide 20% Discount across all Frasers Group brands

Long Service awards

Monthly Group Rewards and Recognition

Qualifications

• Experience in luxury beauty and retail preferred.
• Ability to provide personalized customer service.
• Comfortable with retail hours including nights and weekends.

Responsibilities

• Provide excellent customer service and product recommendations.
• Achieve individual and team sales targets.
• Engage clients and develop customer loyalty.
• Conduct in-store events and maintain high presentation standards.

Skills

Customer service

Beauty product knowledge

Team leadership

Communication skills

Sales objectives achievement

Education

Make-up artistry qualification or beauty retail experience

Job description

Job Description

The responsibility

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
• Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the beauty industry and beauty trends
• Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, education materials and attending training as required
• Pro-actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products and instore events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Lead by example to support and coach the Beauty Ambassadors
• Support the store management team
• Develop strong relationships with brand representatives
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

Qualifications

The privilege

An opportunity like this is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:

• Think without limits and take the team with you. You will see the possible in impossible and will be open-minded and humble, not afraid to take a risk if it’s the best option for the business.
• Own it and back it. You will take pride in what you do with confidence, but not overconfidence. It’s important you take ownership of your decisions, stand by your convictions and reason with contradiction.
• Not hesitate and act with purpose. You will ask for forgiveness – not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers.
• Be commercial and customer-focused. You will be creative and analytical, balancing big-picture trends and detailed commercial performance. You will have a forensic commercial mindset, always considering the commercial impact of any decision.

The person

Luxury Beauty Experience, desired Whilst a qualification in make-up artistry or a demonstrated beauty retail experience is preferred, we welcome applicants who are passionate about the industry with extensive experience within luxury or trend based retail

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service. Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

• Demonstrates a high level of personal energy
• Confident, assertive and personable
• Positive and enthusiastic with a can do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

Additional Information

• Basic rate salary £35,222 per annum
• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 50% Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands