Barista

Harrods Careers; Cheltenham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury retail store in Cheltenham is looking for an experienced Barista to join their team. This role focuses on providing exceptional customer service in a fast-paced café environment, maintaining high standards of service, and collaborating closely with the Restaurant Manager. Ideal candidates will have a hospitality background, strong communication skills, and a passion for food and drink. The position offers competitive pay and excellent career development opportunities.

Benefits

Hourly salary up to £15.85

Overtime paid at time & half

Career opportunities in multiple locations

Subsidised food and drinks

Up to 30 days’ annual leave

In-store discount and access to discount portal

Qualifications

• Proven track record of working in high-end bar or café environments.
• Ability to work in fast-paced, busy settings with minimum supervision.
• Exceptional attention to detail while managing customer service.

Responsibilities

• Support the bar team in delivering world-class service.
• Maintain the service delivery process within the Harrods Café.
• Collaborate with the Restaurant Manager to achieve operational goals.

Skills

Hospitality experience

Knowledge of food and drink

Time-management skills

Interpersonal skills

Communication skills

Job description

Barista

Here at Harrods, we currently house more celebrity chefs, and exclusive dining brands than any other location in the UK. Through our Front of House, we drive ourselves and inspire others to always push for more and to create moments of magic for our customers.

We are currently recruiting for Barista to join our Harrods Café, located within our iconic Knightsbridge store.

About the Role

Our Front of House teams set the scene for exceptional experiences and are an invaluable part of our Restaurants family. Baristas across Harrods are flexible to our customers’ needs and go above and beyond to make anything possible. They know what it means to go the extra mile and nothing is too much trouble.

The role will work closely with the Restaurant Manager to achieve the commercial outputs across the area of business and to deliver on exceptional guest delivery and experience.

You will have a focus on daily operational excellence and the role’s key attributes will be delivering a world class bar experience. The main responsibilities are to support the bar team to deliver on the combined Harrods goals, as agreed with the Restaurant Manager.

You will be responsible for maintaining the service delivery process along with the rest of the bar and waiting team that sit within the Harrods Café space.

About You

You will be a trusted team player who has a track record of hospitality experience, with time spent working at a high end bar or café environment. You are comfortable working in a fast paced and busy environment and have great knowledge and a passion for food and drink. You will have the ability to perform duties effectively and at the highest standards with minimum supervision and guidance.

You will have great time-management skills and a strong customer focus when dealing with both internal and external parties. You’ll have exceptional interpersonal skills and a good attention to detail. By being cool, calm and collected, you’ll be able to manage all kinds of situations and think on your feet.

You will also:

• Have a comprehensive knowledge of the restaurant drinks menu and allergens as well as a good knowledge of any specials promotions. Able to answer guest queries quickly, knowledgeably and in a discreet manner in line with the highest standards.
• Engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience.
• You are an excellent communicator and you can motivate your colleagues to ensure the smooth running of the operation maintaining company standards at all times.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise To You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In joining the Harrods Team, you will receive:

• Hourly salary of up to £15.85 per hour (This is made up of generous base salary plus service charge*)
• Overtime paid at time & half
• Great career opportunities in multiple locations around the UK and going international.
• Subsidised food and drinks in our staff canteen
• Up to 30 days’ annual leave (including Bank holidays) + your birthday off
• Up to 33% in-store discount and access to our employee high-street discount portal

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

*The amount of tronc you receive will vary and is not guaranteed by either Harrods Ltd or the Troncmaster. However, the Troncmaster will always distribute 100% funds available each period according to the Rules, a copy of which will be provided to all members.

Additional Information

Time Type: Permanent

Department: Restaurants and Kitchens (John Barton)