Bank UTC Administrator & Receptionist

Greenwich Health Ltd.; City Of London; Hybrid; GBP 20,000 - 28,000; Part time

Job summary

A local healthcare organization in South-East London seeks a Bank UTC Administrator and Receptionist to manage day-to-day administration and patient interactions. The candidate will be the first point of contact, ensuring effective communication and handling of sensitive information. In this role, you will provide top-notch service in a 24/7 environment and participate in growing an innovative Urgent Treatment Centre. This position promises personal growth and a chance to impact local healthcare positively.

Benefits

Ongoing support and mentorship

Development pathways with local organizations

High staff retention culture

Qualifications

• Experience in administrative roles, preferably in healthcare.
• Good understanding of Health and Safety regulations.
• Ability to handle sensitive information with discretion.

Responsibilities

• Provide efficient administration and reception services.
• Manage telephone inquiries and provide information.
• Assist in patient booking and discharge processes.
• Ensure accurate patient information entry and tracking.

Skills

Customer service skills

Data entry

Telephone communication

Confidentiality maintenance

Job description

This is the perfect opportunity to be part of a diverse team providing an efficient and comprehensive administration and reception service.

As a Bank UTC Administrator and Receptionist, you will be considered a key person in day-to-day administrative tasks within the department, without you the UTC would not function efficiently.

On each shift you will be an initial point of contact within the department providing appropriate responses and onward directions to all patients in a courteous manner. You will provide an informed and quality service in line with Greenwich Healths declared aims and values. Prioritising workload in the face of changing demands and attendees in the department ensuring good customer service is given in often challenging and distressing situations. You will ensure that timely and accurate information about patients is entered and recorded as appropriate on the patient administration system. Ensuring that the part you play enables the department to be run smoothly and harmoniously.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to influence Urgent Care in your area. We are looking forBank Administrators & Receptionists.The service is 24/7, 365 days per year which means a range of shifts will be available., The post holder will be expected to deal with a variety of sensitive and confidential material.

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative new Urgent Treatment Centre.

• To provide an efficient and comprehensive administration and reception service.
• Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives, and other staff involved with the patient in a manner responsive to customer needs and in accordance with company procedures.
• To provide reassurance to patients, families, and carers.
• Assist in booking in and directing all patients who attend the department.
• Assist the Clinician in Charge in the discharge process of patients.
• Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the Department.
• To arrange the most appropriate transport for discharge / transfer and follow up clinics.
• To undertake any clerical duties as deemed necessary.
• Maintain patient confidentiality.
• To refer site management issues and complaint callers onto the appropriate department.
• To be aware of Health and Safety and Infection Control regulations within the department.
• Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of competence is provided to line manager.

Why work for Greenwich Health?

• We are local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners.
• Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.
• We are linked to the local VTS and have support from Greenwich University to develop specific learning and development pathways.
• You will have ongoing support and mentorship.
• We have developed a UTC model which aims to develop a stress-free and supportive working environment.
• We have developed a working culture which harnesses openness and togetherness which has resulted in high staff retention rates.