Bank Corporate Receptionist

University Hospitals Sussex NHS Foundation Trust; Brighton; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading healthcare provider in Brighton is seeking a Reception Supervisor to manage and deliver a quality reception service. The successful candidate will supervise a team of receptionists, ensuring high standards of customer care and efficient administration. Ideal for those with a strong supervisory background and excellent communication skills. This role offers support for work-life balance and career development.

Benefits

Work-life balance support

Wellbeing programme for staff

Professional development opportunities

Qualifications

• Experience in a supervisory role within a busy reception environment is preferred.
• Strong organizational skills and attention to detail.
• Demonstrable ability to handle complex and contentious issues effectively.

Responsibilities

• Supervise and deliver an efficient reception service to staff and visitors.
• Manage a team of receptionists to provide high standards of service.
• Handle administration and manage room bookings and hospitality requests.

Skills

Supervisory skills

Customer service

Administrative skills

Communication

Job description

Responsibilities

• Responsible for supervising and delivering a friendly, efficient reception service to staff and visitors arriving at across both BSUH.
• To work as an integral member of the Retail and Events team providing a quality service linked to high standards of customer and patient care.
• To ensure and maintain the organisation and administration of the services.
• The post holder will manage a team of receptionists to deliver the highest standard of administrative support to across both BSUH staff.
• To operate the across both BSUH reception Internal Telecoms System ensuring all incoming calls are answered swiftly and efficiently transferred to the correct extension.
• To ensure all visitors are greeted in a professional manner and directed to the appropriate location across both BSUH.
• To attend weekly reception meetings, taking minutes and the production of analytical reports. To manage the daily invoicing, produce reports, manage social media posts and internal advertising and communications.
• To provide administrative support to Retail and Events Reception Manager and All Assistant Duty Manager.
• The post holder will need to be fully aware of the Trust’s Values & Behaviours initiative and act accordingly.
• Understand the Trusts key priorities and those of your users and translate these into key priorities for your division.
• To manage and co-ordinate the reception process and to ensure a responsive service is always available.
• Deal with complex and contentious issues within the scope of the role, and to report such issues to the Retail and Events Reception Manager for advice and support if they have wider implications for the department or trust.
• To regularly review the performance and effectiveness of each team member, coaching and retraining individuals where necessary to maintain the quality of reception services in line with customer service, health and safety, security and trust policies and procedures.
• To assist the Retail and Events Reception Manager where required to draw up and implement duty rotas and allocate work, ensuring designated area is always covered appropriately.
• To ensure staff and users conform to security arrangements and maintain control of centre keys.
• Manage room booking and hospitality requests system and levy the appropriate charge for no shows and late cancellations and to produce rooming sheets.

See Full Details On Job Description

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/

For further details / informal visits contact: Name: William Allen, Job title: Deputy Retail and Events Manager, Email: [e-mail], Telephone: [phone]

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