Band 4 Recovery Coordinator - Devizes, Swindon, Salisbury or Bath

Avon And Wiltshire Mental Health Partnership Nhs Trust; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional mental health service provider in Swindon is seeking a Recovery Coordinator to support registered practitioners in managing mental health crises. The role requires excellent communication skills and a sensitive approach to diverse needs, with responsibilities including triaging calls, supporting individuals, and maintaining documentation. The organization offers flexible working patterns and values diversity among its employees.

Benefits

Flexible working patterns

Diversity and inclusion initiatives

Mental health support services

Qualifications

• Ability to support and manage individuals experiencing mental health crises.
• Experience in providing emotional support and information.
• Competence in maintaining confidential records.

Responsibilities

• Promote effective communication and build relationships.
• Assist with assessments and crisis management.
• Maintain accurate records and reports.

Skills

Excellent phone manner

Communication skills

Sensitivity to diverse needs

Education

Relevant mental health training

Job description

Overview

A job that can help make a difference to someone's life on a daily basis? A job where we pride ourselves on giving excellent advice and support to those who use the service. The Recovery Coordinator's role in the NHS 111 Option 2 Service is to support the registered practitioners in undertaking triages, ongoing referrals or signposting, to enable the individual to access the appropriate support. The Recovery Coordinators are professional, competent and essential to the service; they provide the first point of access to our callers, therefore an excellent phone manner is crucial. The role is primarily call handling in the NHS 111 option 2 service and is to support people who are experiencing an urgent mental health crisis. This includes family, friends, carers, professionals and others who may have concerns for an individual. The role may also involve supporting Registered Practitioners in providing out of hours urgent assessment at the local Emergency Departments when required. The service is a 24 hour/7 day week service and applicants are expected to cover the service pro rata over a 3 shift system (Early shift, Late shift & Night shift).

Responsibilities

• Promote and maintain effective communication with people in order to build and sustain positive working relationships with individuals, families and carers, team members and other agencies. This may include accessing translation and interpreting services.
• Maintain accurate, confidential records of callers activity, updating clinical documentation.
• Promote and value the rights, responsibilities and diversity of people.
• Enable people to understand and manage their mental health needs in line with any care plans and relapse prevention strategies.
• Signposting to any appropriate service or internally referring into an AWP access service.
• Support individuals in developing and maintaining their identity and personal relationships, including sometimes difficult or potentially difficult relationships.
• Enabling people to explore a range of behavioural responses and to develop coping strategies in liaison with appropriate specialist teams.
• Contribute to the protection of individuals from abuse and harm in line with local policies and procedures.

Role duties and expectations

• To undertake the role of recovery coordinator: supporting registered practitioners in undertaking assessments, planning, delivering and reviewing interventions to enable the individual to access the appropriate support. This may include:
• a. Supporting the person in crisis with short term coping strategies i.e. anger, anxiety, stress management, assertiveness or relaxation.
• b. Providing emotional support to individuals focusing on motivation and encouragement.
• c. Providing information and advice to maintain good physical health.
• d. Engaging with defined assessment methods/activities.
• e. Completing relevant paper and electronic documentation in line with the role.
• f. Working as part of the multi-disciplinary team.

• Communicate effectively with a wide range of people in order to build and sustain effective, and positive relationships with individuals and carers, team members and other agencies. This may include accessing translation and interpreting services.
• To work collaboratively with service users and their carers to understand and manage their mental health needs in line with their personal recovery plan and relapse prevention strategies where available.
• Participate in the development of risk assessments and crisis management plans with our High Intensity Users.
• Respond to the needs of individuals with sensitivity with regard to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.
• Promote the rights of individuals by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.
• Work collaboratively and sensitively with individuals with a range of mental health needs to develop skills to manage their own health.
• Promoting independence and increasing confidence by providing appropriate self-help materials and information about available resources/services.
• Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures.
• Develop own knowledge and practice, making use of supervision and available learning opportunities.
• Promote, monitor and maintain health, safety and security in all work places.
• Maintain accurate, confidential records of patient activity, writing reports and letters, utilising electronic record and other systems available within the organisation.
• Report and record within agreed timeframes, all activity relating to information reporting and performance requirements.
• To participate in local arrangements in order to ensure consistent care to service users across the local geography.

Diversity, equality and inclusion

We are proud to be fostering a diverse workforce that reflects our communities. A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, people with lived-experience of mental health conditions and people living with disabilities. We are a Disability Confident Employer offering a guaranteed interview to Disabled applicants who meet the essential criteria. This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours; we do our utmost to work with our staff to meet their needs and the needs of our service users.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care. At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.