Band 3 Clinical Services Administrator - Weston-Super-Mare

Avon & Wiltshire Mental Health Partnership NHS Trust; Weston-super-Mare; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading mental health service provider in Weston-Super-Mare is seeking a Band 3 Clinical Services Administrator to provide comprehensive administrative support to multi-disciplinary teams. The ideal candidate will be a motivated administrator with excellent communication skills, empathy toward service users, and a strong knowledge of Microsoft Office. This role requires flexibility and the ability to work both independently and as part of a team.

Qualifications

• Experience in general administration.
• Good working knowledge of Microsoft Office packages.
• Empathy with/experience working with mental health service users.

Responsibilities

• Provide comprehensive administration support to multi-disciplinary teams.
• Manage both telephone and face-to-face contacts with distressed service users.
• Input accurate and up-to-date patient data onto the Rio system.

Job description

Band 3 Clinical Services Administrator - Weston-Super-Mare

Are you an experienced, highly motivated administrator looking for a new challenge? Are you approachable, friendly and compassionate with enthusiasm for developing new skills? If this describes you then this could be the opportunity for you to join a progressive and forward thinking mental health service.

This varied and interesting role provides administrative support to the North Somerset Access Service. You will demonstrate good initiative and judgement, as you will have to work independently but also as part of the wider admin team. Good communication and organisational skills are vital. Service user care is at the heart of our work so empathy and compassion goes without saying.

Ideally you will have previous clerical and administrative experience and have a good working knowledge of Microsoft Office packages.

Main duties of the job

To provide comprehensive administration support to multi-disciplinary teams and departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.

You will need to be flexible and reactive to the current requests and demands.

You will have empathy with/and or experience of working with people who have experienced mental health and you will need a degree of resilience as some of the work can include details of a distressing nature, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist programme.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Job responsibilities

For a comprehensive list of duties please see the attached Job Description.

Utilise written and verbal communication skills to connect with a wide range of people.

Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.

To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.

Arrange meetings and appointments for members of the team.

Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system.

Organising clinicians diary and typing out clinic letters.

Handle Medication requests from clinicians and medics.

Generate Reports and data.

General administrative duties as required including minute taking.

Person Specification

Experience

• General Administration
• Microsoft Office
• RIO, Agresso, other IT systems

Team Working

• Working as part of a team
• Consideration/empathy for others

Organisational

• Working in NHS
• Working in Mental Health

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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