Band 3 Administration Assistant - PGME

NHS; Birmingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent UK healthcare provider is seeking an enthusiastic apprentice to join their Postgraduate Medical Education team in Birmingham. The role entails providing effective administrative support to the Rotation Coordinator and the team. Essential skills include good communication, attention to detail, and proficiency in Microsoft packages. The position offers a salary of £24,937 to £26,598 per annum, pro rata, under a fixed-term contract lasting 12 months, with a full-time working pattern.

Qualifications

• Good communication skills both written and verbal.
• Attention to detail essential for accurate record maintenance.
• Experience of dealing with people over the telephone and assisting with queries.

Responsibilities

• Provide administrative support to the Postgraduate Medical Education team.
• Coordinate resident doctors' rotations and track requirements.
• Act as the first point of contact for general rotation queries.

Skills

Good communication skills both written and verbal

Attention to detail

Flexible and adaptable approach

Knowledge of Microsoft packages – Word, Excel, Outlook, Microsoft Teams

Education

English & Maths GCSE grade A-C or equivalent

NVQ level 2 in Business Administration or equivalent

Job description

Job summary

An opportunity has arisen in the Postgraduate Medical Education Department where we are currently seeking to appoint an enthusiastic and motivated apprentice to join our small but busy team.

About the team

The Postgraduate Medical Education team are the first contact for the Resident Doctors prior to rotations that take place 4 times per year.

Main duties of the job

• Provide an effective and efficient administrative service to support both the Rotation Coordinator and the Postgraduate Medical Education team for Resident Doctors who are newly commencing and continuing in BSMHFT.
• Support all aspects of the coordination of resident doctors' rotations and tracking of all resident doctors' requirements via the database associated with the work stream.
• Inform resident doctors of rotation placements, book ILS – Immediate Life Support courses and support the onboarding of new and continuing resident doctors.
• Act as the first point of contact for all general rotation queries.
• Develop knowledge and skills.
• Use multiple Microsoft IT packages and various systems relevant to the organisation to write letters or emails, record and analyse data, and provide a range of administrative planning and support in the team.
• Liaise effectively with enquiries from Resident Doctors, Consultants, internal and external stakeholders.
• Provide resident doctors/Consultants information regarding their rotation placements.
• Support/manage the PGME shared inboxes and respond to queries.
• Work within a busy environment, prioritise workload with accuracy and by deadlines.
• Provide cover for colleagues as appropriate when required.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Details

Date posted: 19 December 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year per annum, pro rata

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time

Reference number: 436-7545910-A

Job locations: Uffculme Centre, Trust HQ, 52 Queensbridge Road, Moseley, B13 8QY

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

PREVIOUS APPLICANTS NEED NOT APPLY

Person Specification

Education / Qualifications

Essential

• English & Maths GCSE grade A- C or equivalent

Desirable

• NVQ level 2 in Business Administration or equivalent

Experience

Essential

• Knowledge of Microsoft packages – Word, Excel, Outlook, Microsoft Teams
• Experience of using IT systems and ability to access information on intranet and internet
• Ability to work independently and as part of a team
• Experience of dealing with people over telephone and assisting with queries
• Ability to prioritise tasks and workload

Desirable

• Willingness to learn and complete further training relevant to the role
• Experience within NHS

Skills

Essential

• Good communication skills both written and verbal
• Attention to detail
• Flexible and adaptable approach
• Able to maintain accurate records

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Birmingham and Solihull Mental Health NHS Foundation Trust

Address: Uffculme Centre, Trust HQ, 52 Queensbridge Road, Moseley, B13 8QY

Employer's website: https://www.bsmhft.nhs.uk/