Receptionist

Birmingham Community Health Care Nhs Foundation Trust; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare foundation trust in Birmingham is looking for a Facilities Receptionist to provide a professional reception service. The role includes receiving patients, answering queries, and performing clerical tasks. Ideal candidates should have strong customer service and communication skills. The position offers a 6-month fixed term contract with comprehensive training and support in a team environment, committed to providing high-quality care to the community.

Qualifications

• Passion for helping others and providing excellent service.
• Ability to manage queries face to face and over the phone.
• Ability to operate CCTV and manage reception areas.

Responsibilities

• Receive all patients/clients in a courteous manner.
• Answer queries both in person and over the phone.
• Liaise with staff to manage parking and security.

Skills

Customer service skills

Communication skills

Clerical skills

Job description

We are looking to appoint one Facilities Receptionist within our Facilities team at BCHC Foundation Trust. The vacancy will be based at Moseley Hall Hospital on a 6 months fixed term contract.

You will receive a comprehensive training package and support, working with the team, the team leader and your line manager.

We are looking for forward thinking and innovative individuals with a passion for helping others in an organisation dedicated to making people well.

To provide a professional, effective, and comprehensive reception service to all service users at Trust and non-Trust sites (where required).

The post holder will have responsibility for ensuring good public relations by maintaining a professional first point of contact to all visitors.

The post holder will provide a front‑line customer focused reception service, ensuring that the needs of staff, patients and visitors are always met.

The post holder will be expected to a range of clerical tasks.

Responsibilities

• To receive all patients/clients/visitors to the Centre/Clinic in a courteous and welcoming manner directing them to the appropriate room/department. To be aware of times patients/clients/visitors are waiting and inform departments/clinicians as appropriate.
• To answer queries from patients/clients/visitors, their relations, or carers both face to face and on the telephone, seeking advice from the professional staff where appropriate. This requires the post holder to maintain a working knowledge of Trust services and where they can be accessed.
• Liaise with staff and security to ensure cars are parked in designated areas only outside Main Reception parking area, including operation of the barrier entry system.
• To monitor and operate CCTV cameras alerting security to potential issues.
• To be responsible for the issue of temporary control fobs/swipe cards for authorised personnel e.g. Doctors, Bank and Agency Workers, and highlighting any concerns to management.
• To book transport and collection of bloods and samples from Moseley Hall Hospital Reception to Queen Elizabeth Hospital.
• To keep a log of jobs for Porters and assign jobs to porters via handheld radio ensuring the radios are kept fully charged.
• To provide cover for Switchboard on an ad hoc basis.
• To ensure that reception area is maintained in a clean and tidy state and that reception walkways are clear of obstructions and following the clear desk policy.
• To maintain day to day functioning of the photocopier and undertake photocopying and printing as required e.g. printing of Reception Rota.
• To print and display the Room Booking entries for meeting rooms on a daily basis.
• To maintain key cabinets, ensuring all keys are clearly labelled and signed in and out.
• To receive and sort internal and external post redirecting mails as appropriate.
• To receive and log special and recorded delivery items, contacting relevant staff and departments to arrange for collection.

Equal Opportunities

Birmingham Community Healthcare NHS Foundation Trust is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, gender, race and disability.

About BCHC

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.