Band 2 Admin Assistant Therapies Department

University Hospital Southampton NHS FT; Southampton; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading NHS Trust in Southampton is seeking an admin assistant for the Therapies Department. The role involves providing vital administrative support while communicating with patients both in-person and via phone. Ideal candidates will have good communication skills and experience in customer service, along with a strong understanding of Microsoft Office. The Trust offers flexibility in working hours and a range of benefits including NHS discounts and generous leave. This is a fantastic opportunity to join an established team within a supportive environment.

Benefits

NHS discounts

Minimum 35 days paid holiday (pro rata)

Generous pension scheme

Qualifications

• Good standard of education with literacy and numeracy skills.
• Experience of working in a customer-led environment.
• Competent in the use of Microsoft Office packages.

Responsibilities

• Provide administrative support within the Therapies Department.
• Handle patient communication both face to face and by telephone.
• Manage Trust booking systems as part of training.

Skills

Excellent communication skills

Customer service experience

Computer literacy

Competent in Microsoft Office

Education

Good standard of education (GCSE pass level 4-9)

NVQ 2 diploma or equivalent experience

Job description

Job Overview

We are seeking an admin assistant to join our team within the Therapies Department which is based at SGH. You will have contact with patients both face to face and by telephone. The team is an established team of 9 and provides admin cover Monday to Friday.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed Job Description And Main Responsibilities

We are looking for someone with excellent communication skills as you will be dealing with many patients both face to face and by telephone. It would be ideal if you had an understanding of Trust booking systems but this is not essential as training will be given. We are looking for someone to join our team working at least Wednesday, Thursday and Friday each week. We can offer flexibility with hours by working either 8.30am to 4.30pm or 9am to 5pm. You will be based in the Therapies Department, B Level, SGH.

Person specification

Trust Values

• Working Together
• Patients First
• Always Improving

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
• NVQ 2 diploma or equivalent experience
• Experience of working in a customer‑led environment
• Competent in the use of Microsoft Office packages
• Evidence of computer literacy

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development
• Proficient in the use of hospital computerised patient systems
• Call handling experience
• Experience of working shifts.