Aviation Operations Manager

Succeed Recruitment; West Midlands; Hybrid; GBP 40,000; Full time

Job summary

A leading Tour Operator seeks an Aviation Operations Manager for a hybrid role across locations including London, Birmingham, and Peterborough. Responsibilities include managing aviation projects, ensuring effective fare updates for the reservations team, and maintaining strong relationships with clients and GDS providers. A solid background in the travel sector and excellent fares knowledge are essential. This position offers a competitive salary of circa £40,000 DOE plus benefits.

Qualifications

• Previous experience in a similar role within the travel sector is essential.
• Willingness to assist with out-of-hours cover.

Responsibilities

• Oversee the ticket department on a daily basis.
• Ensure reservations team is updated with new fares.
• Assist with GDS relationship at the operational level.
• Monitor competitor activity and pricing weekly.
• Manage ADM & Rosario process from start to finish.
• Conduct airline training for the reservations team.
• Advise after-sales team of disruptions affecting passengers.
• Cover the out-of-hours emergency line as part of a rota.

Skills

Solid worldwide travel industry knowledge

Excellent airline and fares knowledge

GDS proficiency

Good communication skills

Good attention to detail

Strong customer focus

Project management and analytical skills

Job description

Aviation Operations Manager - London / Birmingham / Peterborough / Hybrid

Salary and benefits: circa £40,000 DOE plus benefits. Contract length: Permanent, Full time.

Locations: Home-based, Cambridgeshire, Peterborough, Greater London, Central London, Warwickshire, West Midlands, Birmingham, Coventry, Worcestershire.

We’re looking for an Aviation Operations Manager to join a leading Tour Operator. This is a fabulous opportunity for a candidate who will be responsible for all Aviation Projects, building relationships with GDS providers, securing new deals, meeting targets and driving our client’s aviation business forward. The role will involve liaising with existing e‑sales customers, reservations and airlines.

Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out‑of‑hours cover. In return, our client can offer a competitive salary circa £40k DOE plus benefits.

This role can be based out of London, Birmingham or Peterborough on a hybrid basis.

To apply, please apply online.

Role of Aviation Operations Manager

• The main aspect of the role will be project management and to oversee the ticket department on a daily basis.
• Ensure that the reservations team is updated with new fares, special fares and changes to routings by communicating effectively daily fare updates.
• Assist with GDS relationship at the operational level.
• Monitor competitor activity and pricing across airlines on a weekly basis.
• Specialist fare management, including cruise fares, NDC, I.T fares, e‑global, corporate fares and one‑way fares, ensuring they are loaded into all GDS systems (Amadeus and Galileo).
• Manage ADM & Rosario process from start to finish.
• In conjunction with the training department conduct and help to coordinate airline training for the reservations team.
• Manage relationships with egenen sales customers to keep them updated with relevant new fares.
• Analyse fares, airline information and identify and proactively promote good deals to marketing, management and reservations.
• Advise reservations and after‑sales team of any disruptions to airline services that will affect passengers and ensure contingency plans are followed.
• Cover the out‑of‑hours emergency line as part of a rota.

Skills required for the role

• Solid worldwide travel industry knowledge.
• Excellent airline and fares knowledge.
• GDS proficiency.
• Good communication skills.
• Good attention to detail.
• Strong customer focus.
• Project management and analytical skills.

If you’re interested in learning more about this Aviation Operations Manager opportunity, press the apply online button now!