Automotive Service Advisor

ASI Recruitment Ltd; Dover; On-site; GBP 29,000 - 30,000; Full time

Job summary

A reputable automotive dealership in Dover seeks a Service Advisor to provide exceptional customer service and manage service bookings. You will join a supportive team and benefit from ongoing training and career progression. Offering a basic salary of £29,000–£30,000 with additional monthly bonuses, this role is perfect for candidates with transferable skills from sales, admin, or technical backgrounds.

Benefits

Free offsite parking

Pension scheme

Staff discounts

Manufacturer training

Local amenities within walking distance

Qualifications

• Previous experience in a main dealer is preferred but not essential.
• Transferable skills from sales, admin, or technical roles will be considered.
• Strong communication and organizational skills are necessary.
• Ability to deliver outstanding customer service in a fast-paced environment is essential.
• A proactive approach to learning with willingness to complete manufacturer training.

Responsibilities

• Act as the first point of contact for customers, delivering excellent service.
• Manage service bookings, liaise with the workshop, and keep customers updated.
• Promote service plans and upsell opportunities identified during health checks.
• Ensure accurate administration of job cards, invoices, and warranty claims.
• Support the Service Manager and workshop team with day-to-day operations.

Skills

Communication skills

Organizational skills

Outstanding customer service

Proactive approach

Job description

Overview

“Great things in business are never done by one person; they’re done by a team of people.” – Steve Jobs

Service Advisor

Basic up to £30k, OTE of £35,000!

Main Dealer Training and Development!

Friendly, Supportive Team!

Dover Area

This is a fantastic opportunity for someone with transferable skills from sales, admin, or a technical background to step into a Service Advisor role with a respected main dealer.

Offering a £29,000–£30,000 basic salary plus monthly bonuses (with an additional upselling bonus scheme due to launch soon), this role provides long-term earning potential, full manufacturer training, and clear career progression.

Working within a supportive team of a Service Manager, two FOH Advisors, and five skilled Technicians, you’ll be joining a professional yet friendly environment.

Responsibilities

• Acting as the first point of contact for customers, delivering excellent service throughout their visit
• Managing service bookings, liaising with the workshop, and keeping customers updated on progress
• Promoting service plans and upsell opportunities identified during health checks
• Ensuring accurate administration of job cards, invoices, and warranty claims
• Supporting the Service Manager and workshop team with smooth day-to-day operations

Requirements

• Previous experience in a main dealer is preferred but not essential
• Transferable skills from sales, admin, or a technical role will be considered
• Strong communication and organisational skills
• Ability to deliver outstanding customer service in a fast-paced environment
• A proactive approach to learning, with a willingness to complete manufacturer training

Benefits

• Salary: £29,000–£30,000 basic
• Bonus: £300–£500 average per month (with new upselling scheme coming soon)
• Hours: Monday–Friday 8am–6pm, plus 1-in-2 Saturdays 8am–1pm
• Holidays: 20 days + bank holidays
• Benefits: Free offsite parking, pension scheme, staff discounts, manufacturer training, local amenities within walking distance

If you’re looking to join a forward-thinking dealership that invests in its staff and rewards hard work, apply today to be considered.

Other Opportunities

If you are looking for something else in the Automotive sector, please get in touch, as at ASI Automotive Recruitment, we make it our mission to find the right job for YOU!!

Referral Scheme

If you’re not a service advisor, but you know of someone who is and maybe interested we will pay £75 in vouchers of your choice for a successful recommendation. If you’re interested or know of someone that might be please get in touch.

Important

Silent Search
Looking for a new role but want to keep it confidential? With ASI Recruitment, your details remain completely anonymous until you’re invited to interview. Your job search stays private — just as it should.

Please note: ASI Recruitment will never move forward with an application without speaking to you first. To make sure we can reach you quickly, please include up-to-date contact details (mobile, email, and landline if you have one) on your CV