Audit People and Culture Operations Manager

BDO; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading accountancy firm in Greater London seeks an Operations Manager to oversee the Audit People & Culture team. This full-time role involves developing induction programmes for new recruits, coordinating events, and managing stakeholder communications. Candidates should possess strong IT literacy, project management skills, and effective communication abilities. The position offers an opportunity to make impactful contributions within a dynamic team environment that values personal development and agility.

Benefits

Agile working options

Career development resources

Collaboration spaces

Qualifications

• Experience in operational roles.
• Ability to proactively plan and organise work.
• Effective budget management and cost efficiency.

Responsibilities

• Develop and implement induction programmes for new recruits.
• Coordinate with departments to facilitate programmes.
• Create and maintain materials for events.
• Gather feedback from participants to improve events.

Skills

Strong IT literacy with MS Office

Project management skills

Effective communication

Stakeholder management skills

Accuracy and attention to detail

Job description

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.

We’ll broaden your horizons

As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust.

We'll help you succeed

This role sits within the Audit People & Culture (AP&C) team. The AP&C team has delegated responsibility for developing, implementing, monitoring and driving the People & Culture aspects of the Audit Stream strategy. The AP&C team reports to the Audit Executive and works closely with the other Directorates, particularly the Audit Resourcing Directorate and the Audit Quality Directorate in considerations regarding a culture of quality. There will also be a link to the Audit Stream Learning & Development, with collaboration required around training.

The AP&C team needs an Operations Manager – this person will be an integral full‑time member of the team who takes responsibility for undertaking a varied range of operational and project‑management related tasks connected with supporting and ensuring the smooth and efficient operation of the AP&C team. This role would suit an individual who has operational experience and is looking to develop their project management, budget management and stakeholder engagement skills. They should be keen to play a part in owning and driving forward the People & Culture strategy within the Audit stream.

The AP&C Operations Manager will report to an AP&C Senior Manager and will work closely with other key stakeholders in the AP&C team in addition to other Directorates, as applicable.

You’ll be responsible for:

• Working with key stakeholders in the AP&C team to develop and implement comprehensive induction programmes for our Early Careers (EC) (inc SAICA) intake as well as supporting the design and implementation of a new milestone recognition programme at the end of the EC pathway on qualification.
• Driving discussions and coordinating with various departments to facilitate the programme (eg Professional Qualifications, Audit Stream L&D, Firm‑wide EC Induction Team).
• Creating and maintaining materials for these events, including slide decks and follow‑up packs.
• Taking ownership of communications to our EC intake, creating a timetable of comms and drafting relevant comms in advance for review by AP&C stakeholders.
• Coordinating all presenters ensuring all are briefed accordingly, hold them to account for submitting their materials, and review content to ensure messaging is consistent and aligned to objectives for the day.
• Implementing risk management strategies to identify and mitigate potential issues or challenges that may arise before or during these events.
• Gathering feedback from new joiners to continuously evaluate and enhance the effectiveness of the Audit Welcome event as well as any new events which are launched. Analyse this data to present back to AP&C team with recommendations for future sessions.
• Taking ownership of Industrial Placement (IP) student materials, including People Manager and IP briefing packs. This will also include ownership of communications and hosting a briefing meeting with all IP students once they join.
• Working closely with the AP&C Senior Managers to support as needed on various non‑financial recognition initiatives, including The Audit Awards, The Blaze, Celebrate Your Success and similar events.
• Creating and maintaining materials for these events, including slide decks and follow‑up packs.
• Taking ownership of the overall project and budget management, and the logistics for these events.
• Implementing risk management strategies to identify and mitigate potential issues or challenges that may arise before or during these events.
• Working closely specifically with the partners sponsor of the AP&C team and the AP&C Senior Managers to embed a culture of High Performing Teams within our Audit stream, aligning to a culture of quality.
• Taking ownership of the logistics for our quarterly Audit Culture Dashboard to ensure all KPIs are gathered from the relevant stakeholders to be reported in a timely manner.
• Support the AP&C Senior Manager responsible for culture assessment in data collation, analysis and interpretation.
• Regularly review and maintain the AP&C Insite pages with current and accurate information, ensuring all content is relevant and timely.
• Work with Audit Optimisation to drive migration of existing AP&C Insite pages and resources into the new platform.
• Coordinating with stakeholders to gather relevant data and information for organisational and regulatory reporting purposes, including budget information.
• Developing and maintaining a comprehensive reporting schedule, outlining deadlines and responsibilities for each report.
• Taking responsibility for drafting elements of the reporting for review by the relevant AP&C team member.
• Ensuring the accuracy, integrity and consistency of all reported data by implementing quality control measures and validation processes.
• Supporting compliance with all relevant elements of ISQM1 by ensuring clear documentation of all relevant meetings (meeting agendas and minutes) and agreed actions across the AP&C team and associated projects.

You’ll be someone with:

• Strong IT literacy with excellent competence in MS Office packages (Excel, Word, PowerPoint)
• The ability to proactively plan and organise work well, and ability to prioritise
• Effective diary management and confidence to oversee and manage central inboxes
• Effective budget management and ability to progress projects within budget while maximising cost efficiency
• Strong planning, project management and organisation skills including the ability to work autonomously in owning and delivering projects
• Excellent communication and stakeholder management skills; both written and oral
• The ability to build strong relationships and to work to deadlines, and to respond quickly
• Accuracy and attention to detail
• The ability to challenge current processes and implement operational efficiencies

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people‑centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state‑of‑the‑art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.