Associate Product Manager

NHS BLOOD AND TRANSPLANT; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A UK healthcare organization is seeking an Associate Product Manager to support the delivery of business and technology changes in their Organ and Tissue Donation and Transplantation service. The role requires expertise in product management, user acceptance testing, and effective communication. The ideal candidate will have strong organizational skills and be committed to promoting an inclusive workplace culture. This position includes flexible working opportunities and a variety of employee benefits, fostering continuous personal and professional growth.

Benefits

Flexible working opportunities

27 days annual leave

NHS pension scheme

Continuous learning culture

Qualifications

• Knowledge of the OTDT technology landscape.
• Ability to support strategic direction of OTDT technology.
• Experience with software delivery lifecycle.

Responsibilities

• Support delivery of business and technology product change.
• Conduct user acceptance testing and training.
• Champion continuous improvement initiatives.

Skills

Product management skills

User acceptance testing

Time management

Risk evaluation and mitigation

Clear communication

Agile methodologies

Stakeholder management

Education

Undergraduate degree or Postgraduate qualification

Tools

MS Office (Word, Excel, PowerPoint)

Job description

At NHS Blood & Transplant (NHSBT) we are a kind of service that saves and improves lives. We have a unique opportunity to join our service within Organ and Tissue Donation and Transplantation (OTDT) as an Associate Product Manager. As an Associate Product Manager, you will be responsible for actively supporting the safe and effective delivery of business and technology product change, into the live service environment by providing critical specialist knowledge of the Business and technology within their product domain to support the entire software delivery lifecycle (requirements, design, development & testing). Main duties of the job In this role you will possess knowledge of the OTDT technology landscape, ensuring appropriate solutions are delivery in line with the needs of the business. You will have product management skills; user acceptance testing skills and have a technical understanding of the existing OTDT technology products and current architecture. You will support the strategic direction of OTDT technology through providing product specialist knowledge across the product centre, conducting user acceptance testing and training, whilst supporting Product Managers to maintain the product vision for integrated change roadmap and will champion improved ways of working (e.g. Agile). The postholder will also provide subject matter expertise to other domains or projects across the business where critical change to OTDT technology is involved and therefore a dependency is placed on the product management team's product specialist knowledge. (e.g. NTXD, Donor Path Family Changes). You will deliver specialist training in a complex and safety critical context and will contribute to design such training for others to deliver.

• Experience in the product lifecycle and how products in different stages of it benefit from different design and development approaches.
• Ability to manage own time effectively and prioritise workload and commitments.
• Experience of MS Office packages including Word, Excel and PowerPoint
• Ability to set clear expectations and hold to account skills and abilities.
• Clear understanding of risk evaluation and mitigation.
• Knowledge of database construction and development.
• Has an awareness of common technology standards including software, security, privacy, and accessibility standards.
• Experience of delivering change for large-scale complex technology change in the public sector.
• Experience managing demand of new and existing products and services in an agile environment.
• Expert in defining & communicating outcomes to be met by a product area and its related services, whether these are user needs, technical requirements, or business-related outcomes.
• Experience in championing and implementing changes that foster a culture of continuous improvement.
• Experience in working with teams and stakeholders to define user stories with suitable acceptance criteria, key performance indicators (KPIs) and associated performance metrics and measures.
• Expertise in communicating ideas clearly and persuasively to diverse audience groups using multiple remote and face-to-face methods.
• Expertise in producing clear written & visual communications and oral presentations about product- or service-related decisions and priorities.
• Expertise in forming productive working relationships with colleagues at all levels and within a complex structure.
• Working knowledge of Software Delivery Lifecycle.
• Basic knowledge of other NHSBT software systems.
• Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint), Postgraduate qualification OR Undergraduate degree PLUS significant experience / training in a related field equivalent to postgraduate level.
• Demonstrate commitment to own Continued Professional Development (CPD).
• ISTQB foundation or equivalent experience.
• Willingness and ability to undertake frequent travel and spend time away from base to meet the requirements of the post (with appropriate prior notice).

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives, and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary - donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What we offer:

• NHSBT promotes flexible working opportunities where the role will allow.
• 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at : www.nhsbsa.nhs.uk / pensions
• We've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.