Associate EUC Support Analyst

Cadent Gas Ltd; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading utilities company in Coventry is seeking an Associate Support Analyst to enhance end-user technology experiences. You will deliver reliable IT services, collaborate with IT teams, and support service continuity. Ideal candidates should be tech-savvy problem solvers with a degree in computing or equivalent experience. Join us to shape the future of end-user technology while growing your technical skills in a supportive environment.

Qualifications

• Educated to degree level in computing or similar.
• Experience in IT support or technical analysis.
• Familiarity with Windows OS and Microsoft 365.

Responsibilities

• Deliver reliable IT services to thousands of users.
• Work with software and cloud-based collaboration tools.
• Collaborate with IT teams and vendors to resolve issues.

Skills

Troubleshooting

Customer service

Technical problem solving

Communication skills

Teamwork

Education

Degree in computing or equivalent

Tools

Microsoft 365

Windows OS

Endpoint management tools

Job description

Overview

Cadent Gas Ltd
Empower productivity. Support technology. Drive user experience.
As an Associate Support Analyst in our End User Computing team, you’ll play a key role in supporting the tools and platforms our colleagues use every day. From laptops and mobile devices to collaboration software and cloud-based services, you’ll help ensure our end users have a seamless, secure, and productive experience.

This is a hands-on role where your technical skills and customer focus will make a real impact. You’ll work closely with IT teams, vendors, and stakeholders to resolve issues, improve services, and support continuous improvement across our end-user computing environment.

Responsibilities

• Deliver reliable and efficient IT services to thousands of users across the business.
• Work across hardware, software, and cloud-based collaboration tools.
• Collaborate with IT teams, vendors, and support partners to resolve issues and enhance services.
• Support service continuity and drive improvements in performance and user experience.
• Grow technical skills in a fast-paced, supportive environment.

Why you\'ll love this role

• User-Centric Support – Deliver reliable and efficient IT services to thousands of users across the business.
• Technical Breadth – Work across hardware, software, and cloud-based collaboration tools.
• Collaborative Working – Partner with IT teams, vendors, and support partners to resolve issues and enhance services.
• Continuous Improvement – Help maintain service continuity and drive improvements in performance and user experience.
• Learning & Development – Grow your technical skills in a fast-paced, supportive environment.

What you\'ll bring

• You’re a tech-savvy problem solver with a passion for helping others succeed.
• Educated to degree level in computing or similar, or an equivalent combination of education, training (with vendor certification), and experience
• Experience in IT support or technical analysis, ideally in an end-user computing environment
• Familiarity with Windows OS, Microsoft 365, and endpoint management tools
• Troubleshooting and customer service skills
• Excellent communication and teamwork abilities
• Ability to work independently and collaboratively
• Technical knowledge in at least three of the following areas:
• Microsoft 365, SharePoint, OneDrive & Exchange
• Microsoft Endpoint Configuration Manager suite (ConfigMgr, CMG, Intune, Autopilot), Azure AD
• Windows 10/11 build automation, image management, task sequences, driver integration
• Active Directory management, GPO, LDAP, disaster recovery
• Windows as a Service and patch management
• DEP & MDM solutions
• PowerShell, VBScript and scripting
• Certificate management
• Security tools (Symantec Endpoint Protection, Microsoft Defender)
• Printing solutions

Looking to take the next step in your IT career? Join us as an Associative Technical Analyst and help shape the future of end-user technology at Cadent.