Associate Director, Banking Customer Success & AI

PowerToFly; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in risk assessment seeks a Customer Success Manager in Greater London. You will have a crucial role in a customer-centric environment, helping clients navigate risk while driving value from our solutions. The ideal candidate has over 5 years in banking or financial services, strong understanding of regulations, and excellent communication skills. Responsibilities include defining engagement strategies and building relationships with clients to ensure they maximize the benefits of our offerings.

Qualifications

• 5+ years of experience working in banking or financial services industries.
• Strong understanding of Banking industry regulations, origination, and risk practices.

Responsibilities

• Establish a customer journey roadmap based on customer needs.
• Define customer engagement strategies to relate offerings to customer priorities.
• Conduct discovery to understand client's objectives.

Skills

Experience in banking or financial services

Client-facing role experience

Understanding of banking regulations

Excellent communication skills

Team collaboration

Basic understanding of AI concepts

Language skills (French)

Education

Bachelor’s degree

Graduate degree preferred

Job description

A global leader in risk assessment seeks a Customer Success Manager in Greater London. You will have a crucial role in a customer-centric environment, helping clients navigate risk while driving value from our solutions. The ideal candidate has over 5 years in banking or financial services, strong understanding of regulations, and excellent communication skills. Responsibilities include defining engagement strategies and building relationships with clients to ensure they maximize the benefits of our offerings.