Associate Director, AI Enablement & Operations Lead

S&P Global; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial data provider in London is looking for an AI Enablement & Operations Lead to champion AI adoption across its marketing teams. Responsibilities include optimizing AI tools like Drift and Conversica, delivering training programs, and designing measurement frameworks. The ideal candidate will have a strong background in marketing operations, hands-on AI tools experience, and excellent problem-solving skills. This role promotes cross-functional collaboration and innovation in AI marketing strategies.

Benefits

Health & wellness benefits

Flexible downtime

Continuous learning opportunities

Family-friendly perks

Qualifications

• 5-7+ years of experience in marketing operations or digital enablement roles.
• Hands-on experience with AI-driven platforms like Drift and Conversica.
• Proven ability to deliver training programs and influence adoption.

Responsibilities

• Own operations and performance monitoring for AI-powered tools.
• Collaborate to optimize integrations with Salesforce and Marketo.
• Develop internal training programs for responsible AI tool adoption.

Skills

AI-driven platforms experience

Data management practices

Understanding of B2B marketing processes

Cultural sensitivity

Proactive problem-solving

Education

Bachelor's degree in marketing, Business, Data Science, or related field

Tools

Salesforce

Marketo

Adobe Experience Cloud

Job description

About the Role

Grade Level (for internal use): 11

The Team

This role is part of the Demand Generation function within Enterprise Marketing, reporting into the Director responsible for In-bound lead management and account-based marketing (ABM). As marketing at S&P Global embraces AI across the funnel, the AI Enablement & Operations Lead will drive the successful implementation, adoption, and continuous improvement of AI-powered marketing tools and capabilities. This individual will work across all marketing teams to scale enablement and maximize the business impact of AI-driven lead generation, personalization, and productivity.

The Impact

This role will accelerate marketing transformation by championing intelligent automation and responsible AI usage across the enterprise. The AI Enablement & Operations Lead will ensure that tools like Drift, Conversica, and any other new AI-powered martech tool—as well as S&P Global’s in-house AI tool SparkAssist—are configured optimally, understood widely, and applied effectively to drive qualified pipeline, enhance customer experience, and improve operational efficiency. They will serve as both a technical enabler and a change agent—building trust in AI adoption while delivering tangible business outcomes.

Responsibilities

• AI Tool Deployment & Optimization

• Own day-to-day operations, performance monitoring, and roadmap alignment for AI-powered tools including Drift, Conversica, and future AI applications.

• Collaborate with Martech and vendor teams to configure tools, build workflows, and optimize integrations with Salesforce, Marketo, and Adobe Experience Cloud.

• Lead the design and refinement of prompt frameworks for generative AI tools - including S&P Global’s in-house SparkAssist – to ensure outputs are brand-aligned, operationally effective, and tailored for internal marketing use cases.

• Establish usage standards, best practices, and automation governance policies to ensure scalable, secure, and compliant deployment.

• Assist in developing and communicating the strategic vision for AI integration in marketing, aligning initiatives with the overall marketing strategy.

• Engage with cross-functional stakeholders and collaborate with cross-functional teams to ensure seamless integration of AI tools into the existing tech stack and address technical challenges.

Enablement, Training & Change Management

• Develop and execute internal training programs to drive adoption and responsible use of AI tools across the global marketing organization.

• Create toolkits, playbooks, and use-case documentation tailored to different user groups (e.g., SDRs, campaign managers, content teams).

• Train marketers and content creators in prompt engineering best practices to improve generative AI output quality and usability.

• Facilitate feedback loops between users, product teams, and analytics to refine use cases and identify new value creation opportunities.

• Implement and analyze feedback mechanisms from users to drive continuous improvement in AI tool usage and effectiveness.

Measurement, Testing & Innovation

• Design and execute robust experimentation frameworks (e.g., A/B tests, multivariate tests) specifically for AI-driven initiatives, analyzing results to derive actionable insights and optimize model performance.

• Lead the continuous monitoring and analysis of AI tool performance against defined success metrics, providing actionable recommendations for optimization and strategic pivots.

What We’re Looking For

Basic Required Qualifications:

• Bachelor’s degree in marketing, Business, Data Science, or a related field; advanced degree or AI-specific certifications preferred

• 5-7+ years of experience in marketing operations, marketing technology, or digital enablement roles, with at least 2 years working with AI tools

• Hands-on experience with AI-driven platforms like Drift, Conversica, 6sense, and/or LLM/NLP enhancement tools. Crucially, the ability to understand how these tools integrate (data flow, API concepts) is essential, even if they're not building the integrations from scratch.

• Familiarity with Martech stack integrations (e.g., Marketo, Salesforce, CDPs, Adobe Experience Cloud)

• Strong understanding of B2B marketing processes and lead flow across sales and marketing systems

• Strong understanding of data management practices, including data quality assurance, privacy, and compliance.

• Proven ability to deliver training programs and influence adoption across cross-functional teams

• Cultural sensitivity and the ability to tailor AI strategies to diverse markets and customer segments, where/if applicable.

• Proven ability to drive the development and communication of the marketing AI roadmap, identifying opportunities for AI in marketing, translating business needs into AI use cases, and articulating the strategic value.

• This role requires a proactive problem solver who can troubleshoot operational issues with AI tools and actively seek out new martech AI solutions that solve marketing problems.

• Understanding the implications of AI ethics for customer experience, brand reputation, data privacy, and compliance is essential.

Additional Preferred Qualifications:

• Experience leading AI implementation projects in a marketing or go-to-market environment

• Background in change management, enablement, or internal communications

• Knowledge of AI ethics, compliance frameworks, or responsible AI guidelines

• Experience designing and optimizing prompts for large language models or generative AI platforms (e.g., OpenAI, Google Gemini, Adobe Firefly), ideally including proprietary in-house models.

• Familiarity with change management frameworks to effectively manage transitions and drive adoption, a plus.

What’s In It for You?

• Innovation Leadership: Be at the forefront of integrating AI into global marketing practices and lead enterprise-wide adoption.

• Cross-Functional Impact: Collaborate with marketing, sales, enablement, and technology teams to design intelligent workflows and lead handling.

• Scalable Enablement: Build playbooks, training, and certification programs that upskill marketing teams on AI capabilities and responsible use.

• Measurable Influence: Shape the performance of marketing automation and conversational AI programs through continuous improvement and analytics.

• Enterprise Visibility: Champion AI value cases to leadership and guide decision-making on future-state AI integrations.

Benefits & Values

We are committed to fostering an inclusive environment and providing benefits to support our people. Benefits include health & wellness, flexible downtime, continuous learning, retirement planning, family-friendly perks, and more. For more information on benefits by country visit: spgbenefits.com/benefit-summaries

Equal Opportunity & Compliance

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process due to a disability, please email [e-mail]. US Candidates Only: Pay Transparency Nondiscrimination Provision details are available from the Department of Labor.

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