Associate Brand Protection Analyst

GLG; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading client services firm in the United Kingdom is seeking German Speaking Associates to excel in providing best-in-class client service. This role involves engaging with clients, owning project lifecycles, and collaborating with internal teams to deliver tailored solutions. Ideal candidates will possess a Bachelor’s degree, 0-3 years of relevant experience, and strong communication skills. This position offers opportunities to develop transferable business skills and advance within the company.

Qualifications

• 0–3 years of work experience in client-facing, sales, or account management roles.
• Excellent communication and interpersonal skills, including comfort with phone-based outreach.
• Ability to multitask and prioritize effectively while ensuring attention to detail.

Responsibilities

• Engaging daily with clients to build relationships and deliver tailored support.
• Owning client projects from start to finish.
• Collaborating with colleagues and stakeholders to maximize commercial outcomes.

Skills

Critical thinking

Communication skills

Negotiation

Client service

Project management

Education

Bachelor's degree or higher

Job description

GLG is seeking German Speaking Associates who are excited to learn and excel at best-in-class client service in a strong performance‑driven, merit‑based, and team‑oriented environment. Associates are the engine driving GLG's Insight Network – the world's largest and most varied source of first‑hand expertise. The Associate role involves fast‑paced communication, working directly as thought partners with leading professionals – think top financial services firms, consultancies, and corporations – to connect them to the insight they need to get ahead. Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Armed with those qualities, you’ll go through our robust onboarding and training programs to grow and hone the skills needed to succeed, including agency over project delivery, client relationship‑building, and expert engagement. In just a few months, you will own the project lifecycle, speaking frequently with leading clients and experts while receiving continued coaching and mentoring from your team to develop top‑tier project management and communication skills.

Responsibilities

• Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win.
• Owning client projects from start to finish – including scoping a project, searching for and/or recruiting the right expert(s), and delivering high‑quality outcomes to both our clients and our experts.
• Collaborating with colleagues, your manager, and internal stakeholders to bring GLG's full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts.
• Upholding GLG's compliance framework and embracing our company values.

Opportunities

• Excel in a fast‑paced, demanding, and highly collaborative environment with colleagues around the world.
• Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management.
• Cultivate account management and commercial skills through direct client relationship building and responsive service.
• Become a people manager and lead future Associates once you outperform as an individual contributor.

Qualifications

• Bachelor's degree or higher (required).
• 0–3 years of work experience in client‑facing, sales, or account management roles.
• Demonstrated critical thinking and creative problem‑solving skills.
• Excellent communication and interpersonal skills, including comfort with phone‑based outreach.
• Ability to work independently and collaboratively, in an ever‑changing and fast‑paced environment.
• Receptive to close coaching and feedback.
• Ability to multitask and prioritize effectively, while ensuring an attention to detail.
• Hustle and tenacity that drives you to go above and beyond to delight clients.
• Appreciation for data and understanding the numbers.
• Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations.