Assistant Reception Manager

Aqua Restaurant Group; Greater London; On-site; GBP 31,000; Full time

Job summary

A leading restaurant group in London is seeking an Assistant Reception Manager to support the reception team and ensure exceptional guest service. This full-time role offers a competitive salary, ongoing training, and unique perks such as discounts across venues, additional long service leave, and a financial wellbeing program. The ideal candidate should be an experienced team leader with strong communication skills, ready to enhance the guest experience in a vibrant dining environment.

Benefits

Discounts at all Aqua venues

Birthday off and additional long service leave

Ongoing training and development

Discounted gym membership

Food provided during breaks

Tronc system for additional earnings

Lunch & Learn sessions

Qualifications

• Ability to lead a team and provide exceptional guest service.
• Experience in managing reservations and addressing guest inquiries.
• Strong communication skills with the ability to maintain operational excellence.

Responsibilities

• Support the reception team to ensure warm welcome for guests.
• Manage reservations and resolve guest inquiries professionally.
• Maintain effective communication between the team and management.

Skills

Guest relations management

Strong communication

Team leadership

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai.

At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities.

Assistant Reception Manager, you will be supporting the Reception Manager in guiding the team and running a smooth operation. This is a 48-hour contract, full-time position.

Where are we located?

Aqua Shard brings the essence of modern London with inventive, British cuisine and carefully crafted cocktails to Level 31 of The Shard.

We serve lunch, afternoon tea, dinner and brunch against a backdrop of stunning panoramic views of London.

What we bring to the table:

• Dine with us: Enjoy discounts at all Aqua venues
• Celebrate YOU: Take your birthday off and earn additional long service leave
• Grow with us: Ongoing training and development to support both your professional and personal development
• Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
• Breaks: Food provided during your breaks - Restaurant perk
• Work out: Discounted gym membership
• Lunch & Learn: Head Office perk
• Share the Talent: Bring a friend on board and get £500

Your day at Aqua:

• Lead by example: Support the reception team, ensuring every guest receives a warm welcome and exceptional service
• Handle guest relations: Manage reservations, address guest inquiries, and resolve any issues with professionalism and care, ensuring a smooth and memorable experience for guests and the team
• Operational excellence & communication: maintain effective communication between the team and senior management so that everything is excellently executed

You will be paid £30,534.76 per annum. In addition, you can be a part of the venue's Tronc system, which may give you up to £13,992.00 extra per year. The Tronc system is managed by the Tronc Master.

Where there is water, there is life & where there is life, you will find us!

Dive into a world of culinary innovation and memorable dining experiences, where your love for food and hospitality can shine.

All applicants must be eligible to live and work in the UK.

Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know.

Apply today as an Assistant Reception Manager and be part of Aqua's global culinary adventure!