Assistant Manager (Technical)

Halfords; Farnham Royal; On-site; GBP 27,000 - 34,000; Full time

Job summary

A leading motoring retail company in Farnham Royal is looking for an Assistant Manager to support the Centre Manager. This role involves managing the workshop, enhancing customer satisfaction, and coaching team members. You should have strong mechanical knowledge and previous management experience. The position offers a salary between £27,936 and £33,100, with potential bonuses and extensive benefits, including training opportunities and a supportive work environment.

Benefits

5.6 weeks' annual leave

Up to 50% off garage bills

Pension Scheme & Life Assurance

GP Access 24/7

Financial planning support

Opportunity for career progression

Qualifications

• Proven ability to maintain high customer satisfaction.
• Experience in training and developing team members.
• Strong mechanical knowledge necessary in a busy workshop.

Responsibilities

• Support Centre Manager in daily operations.
• Work alongside technicians in the workshop.
• Drive profitability while enhancing customer experience.

Skills

Customer satisfaction management

Coaching and training

Technical/mechanical knowledge

Communication skills

Organizational skills

Time management

IT proficiency

Education

Level 2 or Level 3 qualification in Light Vehicle Maintenance

Tools

Mechanic's toolset

Job description

As an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customer journey. You will have had previous hands‑on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

Key qualifications include:

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Experience in coaching, training, and developing colleagues in the moment.
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience).
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes.
• Bring your own set of tools and put them to great use in a busy, well‑equipped workshop.
• Experience of maintaining compliance with Health & Safety standards.
• Excellent verbal and written communication skills.
• IT proficient, with the ability and willingness to learn in‑house systems.
• Strong organisational and time management skills.
• Full, valid driving licence.

We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long‑term career with excellent progression and training schemes, this really could be the perfect opportunity for you – don't delay, apply today!

Salary and bonus package:

• £27,936 – £33,100 per annum + bonus.
• Average uncapped bonus of £7,100 per year (with potential to earn more).
• 5 days a week (this centre is closed on Sunday).
• Earn extra with our refer a friend scheme – T&C's Apply.

Benefits include:

• 5.6 weeks' annual leave.
• Up to 50 % off garage bills in our Autocentres and 25 % off most of our Halfords products in our retail stores.
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more.
• Family & Friends Discount Events.
• Opportunity to buy a Trade Price Bike & enroll in the Cycle to Work Scheme.
• Financial planning support via Wagestream – access up to 30 % of your salary in advance.
• GP Access – 364 days a year, 24 hours a day.
• Join the Share save scheme – with a 20 % discount on shares.
• Health Cash Plan – to access wellbeing services and claim back healthcare costs.
• Pension Scheme & Life Assurance.
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.