Assistant Manager

Vintage Threads; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail brand is seeking an Assistant Manager in Greater London. This role involves cultivating relationships with customers, supporting sales targets, and organizing events within a vibrant store atmosphere. The ideal candidate has a strong background in premium retail, excels in customer experience, and possesses the energy to motivate a team. Join us to help shape the identity of our Soho store and create memorable experiences for customers.

Qualifications

• Experience in premium retail or strong background in customer experience.
• Ability to style customers and offer product knowledge.
• Proactive and energetic with team motivation skills.

Responsibilities

• Build strong relationships with customers and create personalized outreach.
• Support daily and weekly sales targets with the Store Manager.
• Assist in planning and hosting in-store events.

Skills

Building relationships

Customer experience

Styling customers

Event organization

Team motivation

Community building

Job description

Job Overview

We are looking for an Assistant Manager who lives and breathes people. Someone who enjoys building relationships, remembers names and stories, and makes regulars feel like part of the family. This role is all about clientelling, community building and helping our Soho store reach its full potential. You will work closely with the Store Manager and the Head Office team to deliver strong daily performance and create a space that feels warm, inclusive and full of culture. You will also support in‑store events, styling moments and exciting community initiatives.

Key Responsibilities

Clientelling and Community

• Build strong relationships with customers and turn new faces into regulars
• Create personalised outreach plans for top clients and high‑potential customers
• Maintain a client book with meaningful notes, preferences and follow‑up plans
• Support the development of our Soho community with consistent presence on the shop floor
• Lead styling sessions and one‑to‑one appointments when required

Store Performance

• Support the Store Manager with driving daily and weekly sales targets
• Lead the team in delivering exceptional customer experience
• Track store performance with a focus on conversion, average transaction and key product categories
• Support with staff training and coaching sessions
• Maintain store standards to the highest level

Events and Activation

• Assist with planning and hosting in‑store events, workshops and community moments
• Partner with the VT Rework studio when needed for custom or creative activations
• Work with the social and marketing teams around event content
• Help coordinate guest lists, invitations and follow‑up messages

Operations

• Support with opening and closing the store
• Assist with stock management, replenishment and product placement
• Ensure all operational processes are followed
• Support the Store Manager with creating weekly rotas and floor plans

Qualifications & Skills

• You love people and naturally build trust and rapport
• You have experience in premium retail or a strong background in customer experience
• You are confident styling customers and offering product knowledge
• You enjoy organising events and bringing people together
• You are proactive, energetic and able to motivate a team
• You care about community and want to help shape the identity of our Soho store