Assistant Director of Repairs Delivery

Aster Group Ltd.; Andover; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading social housing organization in the UK is seeking an Assistant Director of Repairs Delivery to oversee a team of Regional Managers. This role focuses on driving efficient repairs and maintenance services while ensuring high standards of customer service and managing significant budgets. The ideal candidate will have substantial experience in social housing or regulated sectors, along with a professional qualification in a related discipline. This position offers flexible working arrangements and a commitment to colleague wellbeing and development.

Benefits

Flexible working

Colleague wellbeing programs

Defined Contribution Pension

Volunteering opportunities

Enhanced leave

Qualifications

• Significant experience managing large social housing repairs/maintenance services.
• Strong ability to manage large budgets and analyze trends.
• Experience in strategic business development and compliance sectors.

Responsibilities

• Lead a team of Regional Managers to deliver repairs and maintenance services.
• Manage P&L budget for the region and ensure financial targets are met.
• Ensure customer service remains central to all decision-making.

Skills

Leadership

Commercial acumen

Financial management

Team motivation

Education

Professional qualification in construction or related discipline

Job description

As Assistant Director of Repairs Delivery you'll be leading a team of Regional Managers who ensure the delivery of repairs, maintenance and component replacement services to improve and care for our customer's homes.

You'll be an inspirational leader who demonstrates our behaviours and values and effectively leads a really high performing service, which will include delivering emergency, urgent and routine repairs to our property portfolio.

You will provide commercial direction to the team, ensuring financial, regulatory, quality, service level agreements and KPIs are delivered through a fully engaged team.

Key Accountabilities

• Responsibility for delivering the repairs strategy aligned with corporate objectives
• Maximising our potential to deliver value for money for all workstreams by successfully using our DLO and maximising output
• Ensuring that identified risks are reported to the Director of Property Services as they emerge and are reviewed to agreed timescales with appropriate robust and tested mitigation plans
• Foreseeing future repairs and investment trends and changes in legislation in order to advise on future budget requirements
• Managing a complete P&L budget for your specific region (one of three). Taking corrective action to ensure end of year targets are met
• Agreeing, monitoring and being accountable for performance targets, budgets and work programmes
• Ensuring customer service is at the heart of all decision making, We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better.

Benefits

• Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs
• A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues' careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

You will have significant experience of managing a large social housing repairs/maintenance/estates service and/or working in a regulated compliance sector.

You'll hold a professional qualification in a construction or building related discipline and/or the ability to demonstrate relevant experience.

You will be able to demonstrate a strong commercial/financial track record, alongside leading strategic business development.

Your career will evidence demonstrable experience of leadership, motivation, coaching, inspiring and engaging teams, supporting colleagues to deliver high performance across all areas of your responsibility.

You'll have a proven ability to effectively manage large and varied budget, analyse trends and forecast effectively, whilst ensuring value for money and demonstrating commercial acumen.

Aster has £2.5 billion worth of social housing assets with a diverse mix of houses, high and medium rise buildings, care homes and commercial property. The Group is also an active developer and reinvests profits from open market sale and shared ownership to support the development of affordable homes. It owns and maintains over 37,000 homes and employs over 2,000 people.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.