Assistant Administrator | Cambridgeshire and Peterborough NHS Foundation Trust

Cambridgeshire and Peterborough NHS Foundation Trust; Cambridge; On-site; GBP 22,000 - 26,000; Full time

Job summary

A health and social care organisation is seeking an enthusiastic Assistant Administrator to support the Adult Locality Teams in Cambridge. The role involves greeting patients, managing queries, and providing comprehensive administrative services to ensure effective operations. Candidates must possess strong organisational skills, a proactive approach, and the ability to deal with various tasks under pressure. This position offers an opportunity to contribute to a supportive healthcare environment.

Qualifications

• Strong organisational skills to prioritise work effectively.
• Proactive problem-solving abilities and excellent telephone manner.
• Ability to work under pressure and maintain calmness.

Responsibilities

• Support a multidisciplinary team, including arranging appointments and taking minutes.
• Provide comprehensive administrative services and deal with customer queries effectively.
• Maintain an organised filing system and monitor admin stock levels.

Job description

Overview

We are currently looking to recruit an enthusiastic and motivated Assistant Administrator for our Admin Hub, to support the Cambridge Adult Locality Teams based at Union House, Cambridge. This role would be supporting the front of house, greeting patients, dealing with queries and supporting the wider team.

The successful candidate will be well organised and able to prioritise work. You will be proactive in solving problems and queries and you will see these through to completion. The post holder will need to be calm and patient, with an excellent telephone manner and skills to deal with sometimes complex and difficult issues over the phone. You will be required to provide front of house reception cover for the team.

Responsibilities

• Support a multidisciplinary team, arranging appointments, audio typing letters, scanning and uploading documentation onto appropriate systems, photocopying, minute taking, ordering stationary and performing some general administrative work as required.
• Provide a comprehensive administrative service within the team.
• Typing of letters, summaries and reports, if appropriate.
• Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone.
• Take accurate messages and ensure these are passed on to the appropriate people.
• Organise appointments and transport for clinics as directed.
• Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date.
• Monitor and maintain the department's admin stocks.
• Arrange meetings as and when required.
• Accurately input data onto the relevant electronic system, in a timely manner in line with standard operating procedures.
• Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.

Ideal Candidate

The ideal candidate will have a can‑do attitude, a strong team‑work ethic, a sense of accountability and the ability to work under considerable pressure at times. This post is open to professionals with those attributes to enhance a team.

About Us

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under‑represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

Please refer to the attached job description and person specification for full details of responsibilities.

This advert closes on Monday 1 Dec 2025.