Assistant Account Manager

Norbev; Ballymena; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing drinks bottling company in Ballymena seeks an Account Manager to nurture client relationships and ensure successful delivery of bottling services. Ideal candidates will have experience in account management, understand manufacturing processes, and possess strong communication skills. This is an office-based role with a robust benefits package, including professional development and family-friendly initiatives.

Benefits

Salary sacrifice pension

30 days holiday allowance

Free on-site car parking

Company funded cashback health plan

Annual Family Fun Day

Free breakfast every Friday

Christmas lunch and turkey for all employees

Qualifications

• Proven experience as an Account Executive, Sales Executive, or similar role.
• Experience within the FMCG or beverage industry would be advantageous.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Serve as the lead point of contact for all customer account management matters.
• Ensure timely and successful delivery of our solutions according to customer needs.

Skills

Communication (written and verbal)

Attention to detail

Ability to manage multiple projects

Negotiation skills

Strategic thinking

Tools

CRM software

Microsoft Office Suite

Job description

Overview

Are you on the lookout for a new role? Are you an Account Executive looking to take the next step in your career at our expanding drinks bottling company? If so we want to hear from you.

Assistant Account Manager

Due to sustained growth and an ongoing investment into a new production line, we are currently seeking applications for the newly created key position of Account Manager within our site located in Ballymena. 2023/24 saw Norbev have its best financial year to date, and we are on course for another strong performance this year. We recently received our accreditation from Investors In People and Ecovadis displaying our commitment to our people and sustainability. We also received an award for Right Place to Work 2023 in the Ballymena Business Awards, highly commended for 2024 for Right Place to Work and shortlisted for Sustainability and Skills Development. We offer a comprehensive benefits package including salary sacrifice pension, holiday allowance of 30 days increasing with length of service, recognition awards for long service, free on site car parking and a company funded cashback health plan through Westfield life assurance. We place a strong emphasis on training and development with tailored training plans for all employees and a brand new e-learning system to go live in Summer 2025. We also offer an Employee Assistance Program, discount on Axa insurance products, family friendly initiatives including our Annual Family Fun Day and for the foodies, a hot breakfast every Friday, succulent Christmas lunch every December and a turkey for every employee. You will have the chance to work at the front of a leading edge innovative company working with a number of key recognised customers at a very exciting time for the company.

What Does The Role Entail?

This role will be the point of contact for our clients, responsible for nurturing long-term relationships, driving customer satisfaction, and delivering commercial growth. You will manage existing accounts and collaborate with internal teams to ensure seamless execution and delivery of our bottling services.

What Will My Key Responsibilities Be?

• Build and maintain strong, long-lasting client relationships
• Serve as the lead point of contact for all customer account management matters
• Implement and maintain new CRM system
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify growth opportunities within existing accounts and develop strategic plans to achieve them
• Prepare reports on account status, financial forecasts, and market trends
• Collaborate with operations, planning, and technical teams to meet client expectations
• Attend client meetings, industry events, and trade shows as required
• Any other duties deemed to be within reason and within competence

Values and Leadership

Our Values are the principles and standards that guide the way we do business. They sum up what our business stands for, influence our organisational culture, and drive how and why we do things. As a member of the team at Norbev, it is your responsibility to ensure that the Company Values are demonstrated in your behaviours allowing our business to grow and evolve without losing focus on what is important to it.

Nurture: We create an environment for success, take opportunities to be the best we can, and encourage each other to achieve our goals.

One: We work as one team in a positive manner, sharing knowledge and communicating with each other effectively and respectfully.

Responsible: We take ownership for our part in running our business. We take care of ourselves, each other, our equipment and our products, respect our environment and reduce waste.

Bold: We are resilient and embrace change. We are creative, courageous and flexible in our approach to problem solving.

Ethical: We do the right thing. We act with honesty, integrity and respect in everything we do and adhere to the standards expected of us.

Visionary: We are proactive in our drive for continuous improvement. We think strategically and plan for the future, guided by lean principles.

What Skills and Attributes Should I Have?

• Proven experience as an Account Executive, Sales Executive, or similar role.
• Experience within the FMCG or beverage industry would be advantageous.
• Strong understanding of manufacturing or bottling processes would also be advantageous
• Financial understanding
• Excellent communication, negotiation, and interpersonal skills
• Ability to manage multiple projects and clients simultaneously
• Strategic thinker with a customer-focused mindset
• Proficiency in CRM software and Microsoft Office Suite

Please note this is an office based role. Hybrid working is not available for this role.

No unsolicited CVs from agencies please

Skills: Accuracy, work under pressure, Attention to detail, Communication (written and verbal), IT Skills, Excel Advanced, pivot tables

Benefits: learning and development, free breakfast, family friendly