Assessment and Reconnection Worker

St Mungo's; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An outreach support service in London is seeking an Assessment and Reconnection Worker to assist individuals facing homelessness. You will play a crucial role in providing personalized case management and establishing supportive relationships to aid recovery. Candidates should possess strong interpersonal skills, resilience, and the capacity to handle complex behaviours. The role involves working on a mixed shift rota, with training provided to excel in this dynamic environment, ensuring no one needs to sleep rough in London.

Qualifications

• Must demonstrate good interpersonal skills and the ability to listen actively.
• Ability to manage complex behaviours and work with people facing emotional difficulties.
• Good organisation skills to manage varied workloads effectively.

Responsibilities

• Be part of a busy team environment supporting those at risk of rough sleeping.
• Provide personalised case management and turn recommendations into action plans.
• Build effective relationships with clients throughout their recovery.

Skills

Good interpersonal and listening skills

Patience and resilience

Good organisation and prioritisation skills

Ability to manage complex behaviours

Job description

The Floating Hub is a time limited, intensive intervention for targeted cohorts of people sleeping rough in hotspots across London. It is a multidisciplinary 24/7 'pop up' assessment hub lasting up to 21 days in each location. Once each Floating Hub closes the team carry out a planned handover with all agencies to ensure that individuals are successfully rehoused. The Floating Hub provides safe off the streets accommodation and brings partners together under one roof to deliver rapid, tailored support, aiming to ensure that people do not return to rough sleeping. This is an exciting opportunity to join a dynamic and initiative service which specialises in working with people where other attempts to end their homelessness have failed. No Second Night Out The St Mungo's Pan London Rough Sleeping Team (No Second Night Out) provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing. As an Assessment and Reconnection Worker, you will:

• Be part of a busy team environment working closely with people new to, or at risk of rough sleeping.
• Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involve the client.
• Build and maintain effective relationships to support clients throughout their recovery.
• Develop a knowledge of relevant legislation such as welfare benefit and housing legislation.
• Work on the weekly 24/7 rota including weekends and bank holidays, in Mixed Shift roles (Including - early and late day shifts and night shifts)., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
  Do you want to work in a role where no day is the same and make a real difference to the lives of people experiencing homelessness in London?, We are always on the lookout for enthusiastic people to join us. If you have a genuine desire to support people to transform their lives then this could be the role for you, you don't need to have direct experience to succeed in these roles, but should demonstrate the below.
• If you have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations we will provide you with the rest through our training and development programs where you will develop the skills to provide high-quality person-centred support to clients.
• Good organisation and prioritisation skills, with the ability to manage a varied workload including admin tasks, record keeping and client work.
• If you have a good understanding of the complex issues faced by homeless people, the ability to manage complex behaviours and work with people who are facing a difficult personal or emotional situation, we encourage you to apply!