Area Operations Manager - Staffordshire

Marston's PLC; England; Hybrid; GBP 60,000 - 69,000; Full time

Job summary

A leading hospitality company is seeking an Area Operations Manager for Staffordshire. This role involves managing 19 diverse pubs, driving sales, and ensuring guest satisfaction. The position requires a passion for hospitality, demonstrated leadership skills, and the ability to manage P&L effectively. This role offers a hybrid working model, competitive salary, and various employee benefits including training, healthcare, and discounts.

Benefits

Training and induction from award-winning team

Enhanced maternity and paternity leave

30% discount in Marston's pubs

Private healthcare

Employee assistance programme

Qualifications

• Enthusiasm for hospitality and experience in multi-site management.
• Proven track record in recruitment success.
• Ability to drive sales and deliver high standards.

Responsibilities

• Manage a diverse area of 19 pubs with full P&L responsibility.
• Develop and grow Self-Employed Pub Partners.
• Collaborate cross-functionally with various departments.

Skills

Multi-site management

Sales culture implementation

P&L management

Leadership and inspiration

Customer service excellence

Job description

Area Operations Manager - Staffordshire

Stafford

Salary from £60,000 per annum, plus £7.5k car allowance

Hours: 35hrs per week

Award winning modern & sustainable office with the option of hybrid working

Responsibilities

• In this role you'll be responsible for a diverse area of 19 pubs, comprised of managed pubs and partnership pubs with a mix of trading formats from premium dining to sports-led venues, covering Staffordshire area and also Shropshire, West Midlands and Stoke on Trent. This role reports into a Regional Operations Manager, sitting within our North Division.
• Full P&L responsibility with a focus on driving sales, being guest obsessed, and delivering on key KPIs - both financial and people focused.

• You'll be passionate about developing and growing your patch of Self-Employed Pub Partners - enabling everyone to reach their full potential and drive sales through their businesses. A real team player.
• You'll have a well-honed commercial edge, an eye for maximising every profit opportunity and desire to see your team prosper from these skills.
• You look to add value in every meeting, managing your time well and maximising opportunities.
• You know how to demonstrate pace and urgency, and network when it comes to recruitment. Energy and a 'can do' attitude is essential.
• You know how to deliver a great guest experience through a high level of service and standards.
• You have the ability to work cross functionally with departments such as - Marketing, Finance, Recruitment, HR, and many more.
• And if you love a project, we also have plenty of working groups for you to consider, to share your thoughts and to provide that stretch for wider development.

What you'll bring to the table

Youll have an enthusiasm for hospitality, service and experience in multi-site management.

• Passion for your people, pubs, and the industry
• Demonstrate and implement a sales culture across your pub businesses
• Deliver great standards and service across your drinks and food businesses.
• Track record of right first time recruitment success
• Natural desire to nurture and shape your team
• Recognise and reward successes with the ability to inspire, motivate, and challenge where needed
• Have an enviable P&L with the ability and experience to maximise opportunities with astute commercial acumen
• Above all else - a lover of our community pubs and the purpose they bring

For us its important you get a great work life balance, so living within close proximity of your area, and the ability to drive is key.

What you get from us

At Marston's we're one big family. We put our people first, which is why we offer real benefits alongside the expected, these include:

• Training and induction from our NITA award training team
• Apprenticeship programmes - offering development at any stage of your career
• Enhanced Maternity & Paternity leave
• 30% off in Marston's pubs and Marston's Inns accommodation
• Marston's Cheers Platform, giving you access to discount at major retailers
• Save as you earn scheme
• Private Healthcare
• Employee assistance programme, to support your well-being including confidential 24/7 helpline

Come as you are. Personality counts for more than anything else here. No judgement on where you've come from, or your story to date, just a need for the right attitude and an ambition that matches ours. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together.