Apprentice Team Leader

Lifetime Training; Stoke Poges; On-site; GBP 17,000 - 21,000; Full time

Job summary

A leading apprenticeship provider in Stoke Poges is seeking a Team Leader Apprentice to oversee a dynamic team, ensuring exceptional customer service and smooth operations. The role involves direct interaction with customers and team coordination, while also offering various training opportunities. This position is designed for individuals eager to excel in the hospitality industry and will lead to a recognized qualification.

Benefits

Competitive salary

Career development training

33% discount for you and 15% for loved ones

Access to Wage Stream

Retail discounts

Free employee assistance program

Qualifications

• Great eye for detail in service and product presentation.
• Ability to adapt to challenges in a fast-paced environment.
• Positive attitude and teamwork skills.

Responsibilities

• Provide a memorable customer experience during each visit.
• Support management in resolving issues during their absence.
• Coordinate team activities during busy shifts.

Skills

Attention to detail

Customer service

Adaptability

Teamwork

Education

Functional Skills in English and Maths

Job description

As a Team leader apprentice, you'll lead by example making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.

We're all about rewarding our teams hard work, that's why...

You'll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands - As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Wage Stream - Access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more...
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank
• Free employee assistance program - Mental Health, well-being, Financial, and Legal support because you matter!

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit
• Deputise the management team and resolve any issues that arise in their absence
• Help organise and coordinate the team during a busy shift making sure everything runs like clockwork.
• Making sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you'll bring

• A great eye for detail, making sure every pint is poured to perfection
• A role model to the team on giving great service and making sure every customer receives a warm welcome
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift
• A positive can-do attitude to and real team player

What your apprenticeship includes

• A mixture of face to face and skype/phone catch ups every 4 - 6 weeks to discuss feedback and progress
• A mixture of on and off the job training, including workshops and webinars
• Reviews every 12 weeks with your Line Manager and apprenticeship Trainer
• The chance to get Functional Skills in English and maths (if you don't already have GCSE)
• A Hospitality Team leader Apprenticeship Qualification once you have completed the 15 month programme
• At Greene King, you'll be working towards your Hospitality Supervisor Apprenticeship - Food and Beverage Level 3 Apprenticeship qualification over the course of 12-18 months.