Apprentice Health Records Clerk

Swansea Bay University Health Board; Neath; On-site; GBP 16,000 - 20,000; Full time

Job summary

A prominent healthcare organization in Neath is seeking an Apprentice Health Records clerk for a 12-month fixed-term position. The role involves providing high-quality service, including maintaining case notes and professional communication. Ideal candidates should have GCSE qualifications in Maths and English and familiarity with NHS systems. This position requires flexibility in working hours, including evenings and weekends, and offers an opportunity for career development in a supportive healthcare environment.

Qualifications

• Educated to NVQ Level 2 or able to demonstrate the equivalent level of knowledge.
• Knowledge or experience of NHS systems like WPAS or IFIT is preferred.

Responsibilities

• Provide a Quality Health Records Service following procedural guidelines.
• Work in all sections of Health Records, including flexible evening/weekend work.

Skills

Team working

Tact and diplomacy

Communication skills

Microsoft Office Suite

Education

GCSE grades A-C in Maths and English

NVQ Level 2 or equivalent

Tools

NHS systems (WPAS/IFIT)

Job description

The Apprentice Health Records clerk will be responsible for providing a Quality Health Records Service in line with Procedural Guidelines & Standards and will in the course of their duties:o Ensure that all communication with patients and their carers is always undertaken in a professional manner.o Will be required to work in all sections of Health Records, and be flexible around working evenings/weekends, as this will be a requirement.

THIS POST IS FIXED TERM FOR 12 MONTHS DUE TO APPRENTICE

Main duties of the job

Please see Job Description and Person Specification for full details of the main duties of this role, which include preparation and maintenance of case notes to a high standard, filing, various communication protocols and efficient use of I.T. systems as required.

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

Job responsibilities

Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Person Specification

Qualifications

• Educated to NVQ Level 2 or able to demonstrate the equivalent level of knowledge, skills and experience
• Educated to GCSE grades A-C or level 2 or equivalent in Maths and English.
• Knowledge or experience of WPAS/IFIT or similar NHS systems

Experience

• Experienced of using Microsoft office suite including virtual platforms

Aptitude and abilities

• Adhere to and can demonstrate SBU Values & Behaviours
• Able to demonstrate team working
• Able to demonstrate tact and diplomacy when working with others
• Ability to work in a busy, sometimes stressful environment, and to deal with interruptions
• Ability to communicate with patients and staff on a face-to-face, telephone or virtual.
• Ability to make decisions in accordance with agreed departmental protocols
• Ability to plan and organise own time to facilitate the safe management of case notes
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Other

• Ability to travel within geographical area. Able to work hours flexibly
• Commitment to self-development and to seek out learning to meet the needs of the service
• Ability to undertake light manual handling duties when retrieving, transporting and filing case notes/documents or other relevant information; using equipment complying with SBU policy and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.