Apprentice E-Commerce Parts Advisor

Vospers; Plymouth; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading automotive parts company in Plymouth is seeking an Apprentice E-Commerce Parts Advisor. The role involves selling parts, handling customer inquiries, and working closely with the parts team to ensure high levels of customer satisfaction. Ideal candidates will possess strong communication skills and attention to detail. This position offers the opportunity to learn and develop skills in a vibrant team environment.

Qualifications

• Strong communication skills for customer interactions.
• Ability to work in a team environment.
• Attention to detail in parts descriptions and paperwork.

Responsibilities

• Sell parts through various channels including E-Commerce.
• Handle customer queries through multiple platforms.
• Maintain accurate parts databases.

Job description

The main purpose of a Apprentice Vospers E-Commerce Parts Advisor is to learn about how to contribute towards selling the range of parts within the Company portfolio, generating business through the internet, tele-sales and retail counter areas of the business whilst consistently delivering excellent customer service

Key Responsibilities & Accountability

• Parts Sales
• Administration duties
• Ensuring Customer Satisfaction
• Promote a Parts team culture
• Promote and sell parts on the company E-Commerce platforms (eBay, Amazon, Vospers Parts Website) including other on-line and off-line areas.
• Answer customer queries & part information queries via phone, email & face to face interactions
• Research competitor pricing to ensure competitiveness.
• Prospect & research new selling opportunities.
• Supply accurate and detailed parts descriptions by using all electronic parts catalogues.
• Understand fully the range of parts to ensure all customer enquiries can be dealt with and to maximise all opportunities.
• Packing & Shipping duties
• Ensure payment is received before shipping goods.
• Arrange collection by designated courier(s)
• Parts Administration
• Take full part in stock check activities.
• Provide customer data for input into Parts databases and assist in maintaining databases.
• Ensure all paperwork is completed accurately and promptly.
• Ensuring Customer Satisfaction
• Ensure continuously high feedback scoring for all relevant on-line shop areas.
• Work together with other members of the parts team to ensure the best possible service to customers.
• Communicate with customers and suppliers openly and honestly.
• Record and action customer complaints in line with Vospers policy.
• Implement and develop customer service systems.
• Discuss any customer problems or issues with the E-Commerce Parts Supervisor to ensure these can be resolved promptly and professionally.
• Promote a Parts Team Culture
• Maintain and contribute to a good and fair working environment for all staff.
• Work closely and openly with all staff and managers to achieve a team culture.
• Respect all staffs views and opinions.
• Deputise for other members of the team when required.
• Maintain the depot in a clean, safe and organised fashion, while adhering to all Vospers Health and Safety legislation.