Apprentice Business Admin - Housing & Revenues

DARLINGTON BOROUGH COUNCIL; Tees Valley; On-site; GBP 20,000 - 24,000; Full time

Job summary

A local council in Tees Valley is seeking apprentices for their Housing & Revenues service. The roles support day-to-day operations and require effective communication and IT skills. Applicants should have GCSEs in English and Maths at Grade 4/C or equivalent. This 18-month program offers valuable experience and opportunities for mentorship.

Benefits

32 days annual leave plus bank holidays

Local Government Pension Scheme

Flexi-time and flexible working

Wellbeing offerings including counselling

Employee discounts and benefits

Qualifications

• Patience and caring disposition are essential.
• Willingness to learn and contribute to a team is required.
• Honesty and accuracy in applications are crucial.

Responsibilities

• Support day-to-day operations in Housing & Revenues.
• Maintain confidentiality and communicate effectively.
• Complete components of the Level 3 Business Administration apprenticeship.

Skills

Communication skills

IT systems confidence

Team collaboration

Education

GCSEs in English and Maths at Grades 4/C or equivalent

Job description

Overview

Your role will be to support the teams, Team Leaders and Team Managers with the day to day running of the busy office environment. You will be supported in gaining a good understanding of the specific team/service you are working in. If you are looking for a career where you can make a real difference to others, we welcome an application from you and we are committed to supporting you throughout your apprenticeship with a dedicated mentor and additional training & development opportunities. You will undertake and complete all components of the Level 3 Business Administration apprenticeship through our training provider DBC - Learning & Skills.

For further details on the Business Administrator (Level 3) qualification please refer to Darlington BC - Customer service and administration. Eligibility to access funding for an Apprenticeship: A UK resident is eligible for funding if they have been ordinarily resident in the UK and Islands for at least the previous 3 years on the first day of their apprenticeship and have permission from the UK government to live in the UK (not for educational purposes) or have obtained pre-settled or settled status under EUSS.

Further Information and Applying: For detailed information on this role, please refer to the attached Role Profile, Supporting Document and Known Risks Form. Please outline in your personal statement in your online application how you meet the criteria. You must ensure that anything submitted in your application is factually accurate. Plagiarism and the use of AI tools are addressed in the application guidance. We are an equal opportunities' employer and welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.

Supporting documents: Apprentice Housing Business Admin - Supporting Statement (June 2025).docx; Apprentice Housing Business Admin (Asset & Compliance) - Known Risks.doc; Apprentice Business Admin (Revenues) - Known Risks (Oct 2024).doc; Apprentice Housing Business Admin (Housing Buildings) - Known Risks.doc; Apprentice Housing Business Admin - Role Profile (July 2024).docx.

Responsibilities

• We are looking for someone who is up for the challenge of working within a complex and diverse organization in a support role, and who can work alongside our busy team to deliver a range of services within Housing & Revenues.
• Work within the three teams across Housing & Revenues: Housing Asset & Compliance Team, Repairs Before Lettings Team, and Revenues & Benefits.
• Support day-to-day operations, maintain confidentiality, and use IT systems confidently.
• Communicate effectively with a wide range of audiences, both orally and in writing.
• Complete all required components of the Level 3 Business Administration apprenticeship.

Qualifications & Requirements

• GCSEs in English and Maths at Grades 4/C, or equivalent.
• Patience, caring disposition, and the ability to work within data protection guidelines.
• Willingness to learn, take on new challenges, and contribute as part of a team.
• Ideally, relevant experience from school, volunteering, or activities such as sports clubs or interest groups.
• Honesty and accuracy in all submitted information.
• National checks may be required for Revenues & Benefits Apprenticeship, including BPSS and unspent convictions checks.

Roles & Locations

• There are four full-time positions available for this 18-month apprenticeship programme across three teams within the Housing & Revenues Service: Housing Asset & Compliance Team (1), Repairs Before Lettings Team (1), and Revenues & Benefits (2).
• Details on apprenticeship pay scales depend on age and stage of apprenticeship, with national minimum wage or living wage applicable as appropriate.

Benefits

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional leave (pro-rata for part-time).
• Local Government Pension Scheme with option for Additional Voluntary Contributions.
• Flexi-time, flexible working, and generous family leave schemes.
• Staff equality forums and access to a wide range of training, learning and development.
• Wellbeing offerings including physiotherapy, confidential counselling, and wellbeing discounts.
• Dolphin Centre Fit for Life Discounts, retailer discounts, Vivup employee benefit app, and Arriva Employee Travel Club.