Application Support Team Lead - Glasgow/Edinburgh - 38K + Bonus

Lorien; Glasgow; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading UK recruitment agency is seeking an experienced Application Support Team Lead to manage and enhance a growing team in Glasgow or Edinburgh. In this hybrid role, you will handle incident management, coach staff, and drive continuous improvements while employing a tech stack that includes MS-SQL and PowerShell. An attractive benefits package including bonuses and wellness programs is offered.

Benefits

Generous annual leave package

Private healthcare

Gym discounts

Professional development opportunities

Qualifications

• Proven experience in managing a team and resolving incidents in Application Support.
• Familiarity with working in a 24x7 support environment.
• Strong written and oral communication abilities.

Responsibilities

• Supervise and perform triage and response for incident management.
• Coach and monitor team performance while ensuring SLAs are met.
• Drive continuous improvement of procedures and maintenance tasks.

Skills

Line management experience

Application Support background

Excellent communication skills

Tools

MS-SQL (ideally Azure SQL Database)

PowerShell/Bash scripting

Job description

Application Support Team Lead - Glasgow/Edinburgh - 38K + Bonus

Job Type

Permanent

Location

Glasgow

Job Ref

BBBH167849_1758627597

Date Added

September 23rd, 2025

Consultant

Liam Kirton

Application Support Team Lead - Glasgow or Edinburgh Hybrid - 38K + 10% Bonus

Hybrid - 2 days per week in office in either Central Edinburgh or Central Glasgow

Are you ready to take the next step in your application support career? We're looking for an skilled Application Support Engineer to lead a growing team supporting a leading data management offering used by some of the world's largest financial bodies, as well as innovative FinTech start-ups and more.

What You'll Be Doing:

You'll supervise and perform triage and response for incident management, resolve incidents hands-on as needed, ensure SLAs are met, handle escalations, coach and monitor team performance, drive continuous improvement of procedures, and carry out proactive maintenance tasks during quieter periods.

Tech Stack You'll Work With:

• MS-SQL (ideally Azure SQL Database)
• Scripting with PowerShell/Bash would be a plus

What We're Looking For:

• Previous track record of line management
• Background in L1/L2 Application Support, ideally in a 24x7 environment
• Excellent written and oral communication skills

What's on Offer:

Enjoy a generous annual leave package, birthday off, pension scheme, annual and spot bonuses, private healthcare, life insurance, professional development opportunities, gym discounts, cashback rewards, and more.

If you're passionate about operational excellence and ready to lead a team in a dynamic, growing environment, we'd love to hear from you!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.