Application Support Engineer

ZipRecruiter; Etwall CP; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in aerospace technologies seeks an Application Support Engineer in England to manage and enhance software systems. This role includes troubleshooting, maintaining systems, and providing technical support for software products. Ideal candidates should have a degree in Computing or Software Engineering and over 5 years of experience with Linux-based systems. Competitive salary, bonus program, and comprehensive benefits offered.

Benefits

Competitive salary

Bonus Program

Medical Benefits

Generous Pension Program

25 days of paid vacation plus 8 statutory holidays

Qualifications

• Minimum 5 years of experience administering and maintaining Linux-based systems.
• Solid experience resolving complex software issues and applying structured problem-solving.
• Willingness to travel internationally and support projects across time zones.

Responsibilities

• Maintain and troubleshoot software systems and PLCs in engine test environments.
• Provide end-to-end technical and engineering support for MDS software products.
• Document and maintain software version histories and development processes.

Skills

Troubleshooting

Customer service

Problem-solving

Automation scripting

Collaboration

Education

Degree or diploma in Computing/Software Engineering

Tools

Linux-based systems

VMware

Hyper-V

Job description

Overview

Baltic Recruitment are delighted to be supporting MDS Aero, a global leader in the design and construction of gas turbine engine test facilities with their search for an Application Support Engineer.

Overall Purpose: In this role, you'll be at the forefront of troubleshooting, maintaining, and upgrading advanced software and control systems, ensuring mission-critical applications run smoothly and reliably. This role blends hands-on technical support with innovation and application lifecycle management—perfect for someone passionate about customer success, system performance, and continuous improvement.

Key Duties

• Maintain and troubleshoot software systems, data acquisition and instrumentation, and PLCs in engine test environments.
• Provide end-to-end technical and engineering support for MDS software products across fixed and deployed platforms.
• Perform root cause analysis and diagnostics, integrating new technologies and deploying updates to enhance system reliability.
• Implement software upgrades and manage application baselines in collaboration with cross-functional teams.
• Partner with customers to build and modify system configurations, ensuring optimal HMI and system usability.
• Deliver on-site and remote support for system installations, commissioning, and upgrades—often on short notice.
• Provide feedback to software design teams on field issues, usability, and future product improvements.
• Document and maintain software version histories and development processes.

Key Requirements

• Degree or diploma in Computing/Software Engineering, or equivalent related experience.
• Minimum 5 years of experience administering and maintaining Linux-based systems.
• Solid experience resolving complex software issues and applying structured problem-solving.
• Hands-on scripting and automation for deployments and maintenance.
• Familiarity with virtualized environments such as VMware or Hyper-V.
• Superb collaboration, communication, and customer service skills.
• Strong organizational and time-management skills.
• Willingness to travel internationally and support projects across time zones with flexible working hours.

The Package & Benefits

• Competitive salary depending on experience.
• Bonus Program: Eligible for up to 6% of base salary, based on individual and company performance, paid annually.
• Medical Benefits: Option to participate in private insurance, with employees contributing a portion of the premium. Participation is voluntary.
• Generous Pension Program: After probation, employees can join the company pension scheme through Salary Exchange (Salary Sacrifice) for pension contributions with immediate full tax relief.
• Reduction in Insurance contributions for both employee and employer, increasing take-home pay with no reduction in pension benefits.
• Holidays: 25 days of paid vacation plus 8 statutory holidays.