Application Support Consultant

Hampshire County Council; Winchester; Hybrid; GBP 40,000 - 46,000; Full time

Job summary

A local authority in the UK is seeking an individual for an Application Support role based in Winchester. The position focuses on supporting complex applications within the education sector while ensuring compliance and security. The ideal candidate will possess problem-solving skills, a positive attitude, and a background in IT application support. This role offers a hybrid working environment that supports work-life balance, along with a competitive salary and benefits package.

Benefits

Flexible working arrangements

Supportive work environment

Development and training programs

Competitive salary and benefits package

Qualifications

• Experience supporting and configuring business applications.
• Background in IT with knowledge of Local Authority processes is an advantage.
• Experience in functional, system, and acceptance testing.

Responsibilities

• Support a wide range of complex applications used across Hampshire County Council.
• Manage and resolve complex support incidents.
• Plan workloads and prioritise tasks.

Skills

Problem-solving skills

Interpersonal skills

Positive attitude

Flexibility

Job description

Salary Range: £40,643 - £45,077 per annum

Contract Type: Temporary (12 months)

Closing Date: 30 December 2025

The Role:

Hampshire County Council is a modern business, delivering a vast range of services that make a real difference to the lives of residents, as well as social care and education, these include transport, planning, waste recycling, libraries and trading standards.

This role will be based at our Winchester offices, however as part of Hampshire County Council’s Open Workplace Policy, the successful candidate can undertake their work between home and the office (a hybrid approach) depending upon operational requirements. We support an effective work life balance and are open to discussing flexible work requests.

What you’ll do:

Joining the Application Support Team, you will be helping to support a wide range of complex applications used across Hampshire County Council, with a focus on Education.

The focus of the team is application support for Hampshire County Council across the Directorates, with a focus Children’s Services. We work on compliance, analysis, configuration, and testing of changes alongside the business‑as‑usual support of these critical systems.

What we’re looking for:

The successful candidate will be positive and enthusiastic with a flexible attitude and excellent interpersonal skills. You will be working in a dynamic environment supporting business critical applications. You will have a background of working in IT, supporting and configuring business applications, any knowledge of Local Authority business processes is an advantage. You will also have effective problem‑solving skills to manage and resolve complex support incidents.

You will be willing to take the initiative and responsibility for leading work streams. You will be responsible for planning your own and others’ workloads and prioritising tasks. You will co‑ordinate system upgrades, ensuring our applications are compliant and secure. You will have experience of functional, system and acceptance testing and working with users to develop and understand business requirements.

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward‑looking local authority, it offers a pleasant, supportive, and collaborative working environment.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.