Application Delivery and Support Associate

CBRE; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading commercial real estate services firm is looking for an Application Delivery and Support Associate in London. The role involves providing first-line support for business applications, conducting user training, and ensuring compliance with system requirements. Ideal candidates should have strong communication skills and a comprehensive understanding of technology processes. Join a dynamic team that values collaborative culture and diverse perspectives.

Qualifications

• Comprehensive understanding of technology processes and systems.
• Ability to communicate complex content clearly.
• In-depth knowledge of Microsoft Office products required.
• Advanced organizational skills with attention to detail.

Responsibilities

• Provide first-line support for business applications.
• Log, track, and resolve user requests.
• Support configurations and integrations within teams.
• Conduct training for user groups.

Skills

Database management

Application design

API Integration

User acceptance testing

Communication skills

Microsoft Office proficiency

Organizational skills

Experience with SmartSheet and Workflow / RPA

Coding Experience

Tools

Microsoft Excel

SmartSheet

Job description

Overview

Application Delivery and Support Associate

Job ID: 233190

Posted: 11-Aug-2025

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Digital & Technology/Information Technology, Facilities Management

Location(s): Amsterdam, Berlin, Birmingham, Bristol, Cardiff, Dublin, Edinburgh, Glasgow, Liverpool, London, Madrid, Rome, Southampton, Vienna, and other locations.

About the Role

As a CBRE Application Delivery and Support Associate, you will provide first-line support of business applications to internal and external end users. This includes support for users, integrations and implementations as well as development support such as product documentation, product testing, report creation and managing business requirements.

What You’ll Do

External (User) Support:

• Log and track basic problems and work tickets.

• Monitor progress made on timely user request resolution.

• Gather and review data to identify and solve complex problems that arise with little or no precedent.

Internal (Dev) Support:

• Work across Teams to support configurations and Integrations.

• Work within Project management deadlines to collect, map and load vital system configurations and data elements for application delivery and transitions.

• Perform system acceptance testing, user training, and application documentation.

• Work in coordination with development team to manage change control and new feature rollouts.

Training / Communication:

• Conduct Initial Training and refresher training for external and internal user groups

• Supply information to Stakeholders regarding the tech applications and related business processes.

• Work with communications teams to market features, rollouts and business processes as required.

Adoption / Compliance:

• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

• Conduct regular reviews with user base to gather feedback and respond to doubts and concerns concerning product usage.

• Work with Core Team to manage compliance requirements around system users.

What You’ll Need

• A comprehensive understanding of a range of processes, procedures, systems, and concepts across technology including database management, Application design, API Integration and user acceptance testing.

• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Advanced organizational skills with an inquisitive mindset and a keen attention to detail.

• Excellent communication skills

• Experience with SmartSheet and Workflow / RPA systems a Plus.

• Experience in the Life Sciences / Lab Services field a Plus.

• Coding Experience a Plus.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)