Application Analyst, Hosting Service

ERSG Ltd; United Kingdom; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading software solutions provider in the UK is seeking an experienced Application Analyst to join their Hosting Services team. This home-based role requires expertise in supporting client-server and web applications in a Windows environment. The ideal candidate will have strong SQL Server/database skills, scripting ability, and knowledge of IT infrastructure. The position offers a flexible and collaborative working environment with opportunities for professional growth.

Benefits

Flexible working environment

Opportunities for professional development

Collaborative team culture

Qualifications

• 3+ years supporting client-server and web applications in Windows Server environments.
• Strong SQL Server or Oracle database skills; scripting experience required.
• Knowledge of virtualized environments, data centres, and IT infrastructure.

Responsibilities

• Provide application expertise and troubleshooting support for applications.
• Lead incident management and ensure timely customer updates.
• Collaborate with teams for smooth customer onboarding.

Skills

Client-server application support

Web application support

SQL Server

Oracle database

Scripting (SQL, PowerShell, Python, VBS)

Networking fundamentals (TCP/IP, DNS)

Cybersecurity awareness

Troubleshooting skills

Customer service skills

Tools

PRTG

Zabbix

VMware

Job description

Overview

Application Analyst - Hosting Services Home Based (UK)

Our client, a leading provider of Local Government software solutions, is seeking an experienced Application Analyst to join their Hosting Services team. You will provide expert support for client-server and web applications, ensuring service continuity, troubleshooting issues, and enhancing customer experience in a Microsoft Windows-based environment.

Responsibilities

• Provide application expertise, guidance, and troubleshooting for hosted client-server and web applications.
• Lead incident management and escalate issues to ensure timely, high-quality customer updates.
• Collaborate with project and delivery teams for smooth customer onboarding.
• Maintain system build standards and support IT service management processes.
• Develop innovative solutions to improve service efficiency.
• Monitor environments and proactively identify issues using tools like PRTG or Zabbix.
• Ensure adherence to security, governance, and compliance policies.

What we're looking for

• 3+ years supporting client-server and web applications (Apache/IIS) in Windows Server environments.
• Strong SQL Server or Oracle database skills; scripting experience (SQL, PowerShell, Python, VBS).
• Knowledge of virtualized environments, data centres, and IT infrastructure (VMWare).
• ITIL-based incident, problem, and change management experience.
• Networking fundamentals (TCP/IP, DNS, Firewalls) and cybersecurity awareness.
• Strong troubleshooting, communication, and customer service skills.

Desirable

• Experience in Local Government application support.
• Basic project management skills.

Why join

• Home-based role with occasional travel.
• Flexible, supportive, and collaborative working environment.
• Opportunities for professional development and career growth.

Apply

Apply Now: Submit your CV and a short cover letter (max 500 words, including salary expectations)

ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.