Allocation & Sequence Co-ordinator

Serco Group Plc; Wigston; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading service provider in public sector is seeking an Administration Support Officer to work at HMP Fosse Way. The role involves coordinating prisoner activities, maintaining accurate records, and providing administrative support within the Learning and Skills Department. Ideal candidates will possess GCSEs in Maths and English, strong Microsoft Office skills, and the ability to work under pressure in a team. This position offers a unique chance to make a meaningful impact in the rehabilitation of prisoners.

Benefits

Pension up to - 6%

Employee Assistance Programme

Discounts on various services

Qualifications

• GCSE C in Maths and English is essential.
• ECDL/IT qualifications are desirable.
• Excellent knowledge of Microsoft packages is needed.

Responsibilities

• Support the coordination of prisoners' activities and maintain records.
• Administer systems within the Learning and Skills Department.
• Produce reports and ensure accuracy in record-keeping.

Skills

Excellent knowledge of Microsoft packages

Good working knowledge of databases

Ability to work independently and as part of a team

Excellent IT, written and oral communication skills

Excellent organisational skills

Education

GCSE C in Maths and English

Tools

ECDL/IT qualifications

Job description

Full Time 40 hours per week - Monday to Friday. Administrating and supporting the coordination of the fulfilment and accurate recording/analysis of purposeful activity spaces across HMP Fosse Way, ensuring the right prisoners are engaging in the right activities, at the right time; as directed by their Resettlement Action Plan (RAP) whilst ensuring performance targets are met / exceeded.

Main Accountabilities

• Contribute towards the implementation and fulfilment of the purposeful activity strategy, maximising opportunities for prisoners to engage in work, education and training that will benefit their rehabilitation and the efficient running of the prison
• To provide administrative support for all areas of the Learning and Skills Department
• To always ensure that all scheduling records are complete and input onto CMS, and appropriate local recording systems, including manual and electronic files.
• Identify those prisoners eligible for education and activities and start to process in line with the relevant timetables.
• To ensure that all activities places are allocated
• To work as part of the team in an efficient and professional manner
• To communicate to all colleagues, throughout the prison in an appropriate and professional manner
• To understand all relevant policies and procedures and provide help and support in all areas of the function as required by your line manager
• To demonstrate a positive attitude to change and show flexibility in the workplace.
• To ensure a high level of security and confidentiality is maintained in relation to staff and prisoners, and that all information, both written and oral, is treated confidentially.
• To administer all systems within the department
• Produce reports as requested
• To maintain accurate records of all actions taken
• Enter appropriate figures for all your areas of responsibility onto the month end report by the specified date
• Daily filing and archiving of records when required
• To undertake other duties as directed by senior management

Benefits

• Pension up to - 6%
• Employee Assistance Programme.
• Serco Benefits package – discounts include cinema, Merlin entertainment and online shopping discounts, discounts on mobile phone plans, and leisure centre memberships.
• A safe and supportive culture.
• Chance to contribute to innovation in public services.
• A company passionate about diversity and inclusion.

Why Serco

• A place you can make an impact – The nature of our business means you will do interesting work that matters – delivering essential services that touch people's lives.
• A place you can count on – Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
• A place for you – We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

Essential

• GCSE C in Maths and English

Desirable

• ECDL/IT qualifications

Experience

• Excellent knowledge of Microsoft packages
• Good working knowledge of databases
• Demonstration of flexibility and the ability to work to deadlines and under pressure

Skills and Abilities

• Able to form good working relationships
• Able to work independently and as part of a busy small team
• To solve issues at the earliest stage, presenting solutions to managers when required
• To adhere to Data Protection at all times

What you need to do the role

• Excellent IT, written and oral communication skills
• Excellent organisational skills and ability to manage workload
• Ability to work under pressure
• Able to reflect on own performance and to strive for continuous improvement
• To maintain professional relationships with colleagues from other areas
• To ensure that information and data, processing, storage, and transmission of systems and processes are managed appropriately and in guidance with data protection and Serco policies.
• Disability Confident

About Disability Confident – A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .