AIS Community Manager

Kpler; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Kpler, a leader in global trade information, seeks a proactive AIS Community Manager to expand its network of station owners worldwide. This role involves onboarding, monitoring coverage, and supporting community members to enhance maritime visibility. Ideal candidates will bring their expertise in community management, strong interpersonal skills, and technical understanding, contributing to Kpler's mission of delivering valuable insights in the commodities and maritime sectors.

Qualifications

• Experience in Community Management or a similar field is crucial.
• Proven track record of managing customer relationships.
• Excellent verbal and written English skills.

Responsibilities

• Expand the AIS community by onboarding new station owners.
• Monitor AIS coverage for improvements.
• Generate content for newsletters and blogs.

Skills

Community Management

Communication

Customer Relationship Management

Technical Support

Initiative

Education

Bachelor’s degree in Business

Bachelor’s degree in Communications

Bachelor’s degree in Marketing

Tools

Atlassian platform

Zendesk

Intercom

Job description

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At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 500 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

Your future position

We are looking for a proactive and motivated AIS Community Manager to join our AIS Network team. In this dynamic role, you will be responsible for expanding our vibrant community of AIS station owners, which includes thousands of members worldwide capturing AIS messages globally.

In this team, your mission is to:

1. Expand the AIS station owner community by identifying and onboarding new AIS station owners.
2. Monitor AIS coverage and identify areas needing coverage improvements.
3. Evaluate incoming station applications for location, prerequisites, and legitimacy to enhance the Kpler AIS Network and support global maritime visibility.
4. Maintain continuous communication and support for contributors until stations are operational.
5. Initiate and implement outbound campaigns for network growth and engagement throughout the entire lifecycle (ideation, targeting, planning, implementation, communication, evaluation, documentation).
6. Suggest relevant process optimisations.
7. Generate content for blog posts, newsletters, AIS-related media exposure, and lead generation campaigns.
8. Coordinate logistics-related processes with the equipment provider and manage related invoicing.
9. Regularly report on AIS network growth and coverage.
10. Provide basic technical support and troubleshooting for AIS technology and network infrastructure.

It will be a match if you have or are:

1. Proven experience in Community Management, Communications, or a similar field.
2. A proven track record of successfully managing customer or community member relationships.
3. A Bachelor’s degree in Business, Communications, Marketing, or a related field.
4. Excellent verbal and written English skills, with the ability to explain technical concepts to non-technical audiences.
5. Familiarity with online community platforms and social media.
6. Strong interpersonal skills, capable of building relationships and engaging with diverse communities.
7. Initiative-taking mindset.

Nice to have

1. Additional languages.
2. Tech-friendly and able to compile comprehensive reports.
3. Experience with the Atlassian platform and Zendesk/Intercom.
4. Experience in the maritime industry or AIS technology.

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?

We make things happen
We act decisively and with purpose, going the extra mile.
We buildtogether
We foster relationships and develop creative solutions to address market challenges.
We are here to help
We are accessible and supportive to colleagues and clients with a friendly approach.

Our People Pledge

Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.