Airport Services Manager

The Emirates Group; Horley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global aviation leader is seeking an Airport Services Manager at London Gatwick Airport. The role involves implementing strategies for staff performance, ensuring safety and security, and leading a diverse team. Candidates must have at least 8 years of experience in airport operations, strong leadership skills, and fluency in English. This position offers a competitive salary, private healthcare, and various travel benefits, making it a fantastic opportunity for aviation professionals.

Benefits

Competitive salary

Private health care

Employer pension contributions of 15%

Leading staff travel package

Contractual bonus

Season ticket loans

Gym and high street discounts

Qualifications

• Must have the right to work in the UK.
• Provide a clear 5-year history with a UK driving license.
• 8+ years in Airport Operations with 5 years in Management.

Responsibilities

• Implement strategy for Emirates staff to meet Airport Services Procedures.
• Achieve flight punctuality and check-in standards.
• Ensure operational safety and security at London Gatwick.
• Lead and develop the Airport Services team.
• Manage monthly reports and performance reviews.

Skills

Airport Operations Management

Team Leadership

Fluency in English

Conflict Resolution

Budget Management

Job description

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Job Purpose

At Emirates, we connect the world through our global hub in Dubai, ensuring our customers always 'Fly Better'. As one of the most recognised and admired brands globally, we are driven by innovation and excellence. Join as our Airport Services Manager at London Gatwick Airport and experience a fast-paced multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you will grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

In this role you will:

• Implement and periodically review strategy to ensure that Emirates staff and key stakeholders fulfil all procedures, standards and instructions as laid out in the Airport Services Procedures.
• Achieve the ground handling performance targets set by Airport services such as flight punctuality, check in standards and baggage services standards so that Emirates remains competitive. This will be achieved through regular liaison with the management of handling and services providers in order to identify and resolve any problems.
• Ensure that adequate measures are implemented and maintained in order to protect the safety and security of the entire operation at London Gatwick. Monitor all aspects of the operation in order to achieve and maintain acceptable passenger service standards.
• Lead, guide and develop your team in order to ensure that Emirates delivers on it's promises to both our employees and passengers.
• Ensure that all administrative requirements such as monthly reports, performance reviews, baggage claims, invoice management, service failures for examples are resolved whilst providing recommendations for improvement.
• Prepare and constantly review local procedures or Diversion/Delay Handing/Disruptions and ERP processes are clear for both your team and third party stakeholders.
• Represent Emirates at appropriate official forums such as AOC meetings and sub committees, liaise with government agencies such as Customs, immigration, transport authorities and local Police.
• Develop and maintain relationships within GAL in order to exercise personal influence that will achieve the required end results for Emirates.
• Accountable for annual budgeting of revenue, expenses and capital expenditure. Within these parameters provide a cost efficient service that provides value for money. Create dynamic measurement and reporting systems for the purpose of providing periodic reports on your operation. Review overall performance of all areas in terms of costs, revenue, productivity, quality, safety and security regularly reviewing in order to resolve emerging issues.
• Accountable person (reporting official) for Emergency planning which includes maintaining the localised station ERP, training, exercising, and lobbying for change or awareness amongst the airport or internal stakeholders.

Qualification

In order to be considered for this role you must meet the following minimum requirements.

• The unrestricted right to live and work in the UK at the time of application - unfortunately we are not able to support with sponsorship at this time.
• The ability to provide a clear 5 year history check with a UK driving licence.
• At least 8 years of experience working in an Airport Operations environment, with 5 years at a Management level
• Fluent in spoken and written English

Your application will stand out if you:

• can demonstrate that you are confident in all areas of passenger services, group ops, baggage claims, reservations & ticketing and weight and balance.
• Have experience above and below wing within your airport experience
• Be able to demonstrate how you lead and motivate diverse and sometimes dispersed workforces.
• Have experience in various airport and airline systems.
• Provide a cover letter that clearly outlines in no more than one page, why you are the right candidate for this important role and what your current understanding of the London Gatwick operation is.

Salary & benefits

As our next Airport Services Manager you can expect a fantastic reward package including:

• Competitive salary, along with additional allowances such as transport and meal contributions.
• Private health care from AXA for you and members of your immediate family*
• Access to a complimentary health cash plan with Health Shield that supports your health and wellbeing
• Employer pension contributions of 15%
• Leading staff travel package, with access to business class travel from day one that enables you to enjoy our global flight and hotel network. Unlimited standby tickets and access to firm tickets including annual service related concessions*
• Contractual bonus each November
• Inclusion in our non contractual profit share
• Season ticket loans, employee assistance programmes, access to gym and high street discounts and much more!