Airport Operations Lead: Safety, Service & Excellence

Cathay Pacific Airways Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading international airline is seeking a Supervisor for Airport Operations in London. This full-time role involves overseeing daily team functions to ensure smooth operations and compliance with safety standards. The ideal candidate will have a strong customer service background, leadership skills, and the ability to adapt to changing conditions. Responsibilities include managing Ground Handling teams, conducting briefings, and ensuring the highest quality of customer service and operational performance.

Qualifications

• At least 3 years solid customer service experience in airlines or airport services.
• Ability to work independently and make good decisions.
• Self-motivated and committed leader who enjoys teamwork.

Responsibilities

• Oversee daily operations and ensure compliance with safety and security.
• Manage Ground Handling Agent teams for operational excellence.
• Conduct flight briefings and support quality control checks.

Skills

Strong command of written and spoken English

Customer Service experience

Interpersonal skills

Decision-making skills

Leadership skills

Education

Post-secondary school education

High school graduation

Job description

A leading international airline is seeking a Supervisor for Airport Operations in London. This full-time role involves overseeing daily team functions to ensure smooth operations and compliance with safety standards. The ideal candidate will have a strong customer service background, leadership skills, and the ability to adapt to changing conditions. Responsibilities include managing Ground Handling teams, conducting briefings, and ensuring the highest quality of customer service and operational performance.