Aftersales Manager

Jago Consultants; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive dealership in Maidstone is seeking an experienced Aftersales Manager to oversee the service department operations. Responsibilities include managing the team's performance, monitoring customer satisfaction, and ensuring cost control. The ideal candidate will demonstrate a stable career and possess strong leadership skills. Excellent facilities and potential career progression are offered alongside a negotiable salary and bonus structure.

Benefits

Long-term career progression

Excellent facilities

Bonus structure

Qualifications

• Previous experience as a Service Manager or Aftersales Manager.
• Can demonstrate a stable career path.
• Ability to manage, coach, and motivate a team.

Responsibilities

• Oversee all aspects of the Service Department operations.
• Review and monitor customer satisfaction metrics.
• Manage and drive the performance of the service team.

Skills

Leadership

Coaching

Customer satisfaction analysis

Job description

Job Description

Aftersales Manager / Service Manager – Maidstone, Kent

Salary : Negotiable depending on experience plus bonus

Our client is a busy main dealership who is looking to recruit an experienced and successful Aftersales Manager / Service Manager to run their service department.

Service Manager / Aftersales Manager Role :

To oversee all aspects of the Service Department operations

Reviewing CSI surveys and other measures for monitoring customer satisfaction

To challenge and drive the performance of the Service department staff

Manage, coach and motivate your team to build long-term staff delight and potential progression

Controlling costs for the department

Monitoring performance against agreed targets / budgets

To control the recruitment process, as required

Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.

Review Service KPIs on a regular basis to track / monitor performance and identify trends

Service Manager / Aftersales Manager Requirements :

Previous experience as a Service Manager or Aftersales Manager who is successful in their current position

You will need to be a ‘leader’ of people and an ambassador for the Brand and Dealer group.

Can demonstrate a stable career path.

In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package

Salary : Negotiable depending on experience plus bonus