Administrator (Administration and Customer Service) - Cannock

Guidant Global; Stafford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading employment agency is seeking an Administrator focused on Administration and Customer Service for a 3-month contract in Stafford. The successful candidate will ensure compliance with safety policies, manage communications with customers and suppliers, and maintain efficient invoicing processes. Essential skills include excellent customer service and effective communication. Knowledge of waste collection and previous customer service experience are desired. The role offers 40 hours per week with a business casual dress code.

Qualifications

• Knowledge of Waste collection desirable.
• Customer Service - Essential.
• Previous experience in sales and/or account management/development within the waste management industry is desirable.
• Customer Relationship Management.

Responsibilities

• Compliance with all Health and Safety policies and procedures.
• Work closely with key internal and external stakeholders to focus on customer service and business growth.
• Provide effective communication to customers/suppliers via phone, text, and email.
• Work with team members to ensure all tasks are completed relating to invoicing and matching processes.
• Ensure compliance with all Client policies and procedures.

Skills

Excellent Customer Service

Effective communication

Ability to work under own initiative

Good time management

Ability to communicate with customers at all levels

Working knowledge of Client systems

Job description

Job Title: Administrator (Administration and Customer Service)

Job Type: 3 months contract

Location: Kingswood House, WS11 8JP

Start Date: Mon, 5 Jan 2026

End Date: Sun, 5 Apr 2026

Shift Time: 08:30 - 17:00

Hours Per Week: 40.00

Dress Code: Business Casual

Responsibilities

• Compliance with all Health and Safety policies and procedures
• Work closely with key internal and external stakeholders - Including customers, and internal suppliers with a focus on customer service and business growth
• Provide effective communication to customers/suppliers via phone calls, text messages, and email with full adherence to processes
• Work with other team members to ensure all tasks are completed when required - relating to invoicing and matching processes against pre agreed Purchase Orders
• Working alongside other members of staff within the Scheme.
• Work with the Customer Credit Control team to ensure all disputes are resolved promptly and payment is made within agreed terms
• Ensure compliance with all Health and Safety policies and procedures

Customers

• Generating Invoices for clients.
• Resolving Invoice queries
• Support in raising quotations for clients.
• Liaising with customers on collection requests - resolving issues with failed collections, charging disputes and general concerns.
• Updating customers with collection updates
• Chase up outstanding quotations - and support sales pipeline management
• For new customers, support the credit application process.
• Generation of backing sheets for invoicing larger customers
• Management of exceptional charges (Wait and Load and additional requests for waste collection on site) - Initial point of escalation.
• Deal proficiently with any queries to find a suitable resolution.
• Ensure customer files are maintained
• Utilisation of various business systems including Google Suite etc. to Manage specific activity.

Suppliers

• Work with suppliers to obtain quotations for bespoke collections.
• Build a rapport with suppliers
• Accurately process purchase orders - Supporting matching invoices against purchase orders.
• Receipting of invoices from suppliers
• Resolving Invoice queries
• Reconciling information on supplier's backing sheet with month end sheet to enable accurate raising of PO's and receipting
• Requesting collections from supplier
• Providing updates on collection requests with clients
• Deal proficiently with any queries to find a suitable resolution.

Sustainability

• Compliance with all Client policies and procedures
• Looking to promote greener outcomes with regards to collection scheduling where possible. ( Reducing the need for timed collections).
• Serve business interests by focusing on successful customer retention and growth in line with business strategy and governance processes

Skills

• Excellent Customer Service - Proficient
• Effective communication
• Ability to work under own initiative - Proficient
• Good time management - Proficient
• Ability to communicate with customers at all levels - Proficient
• Working knowledge of Client systems - Proficient

Behaviour

• Team player
• Able to deal with deadlines
• Diligent
• Proactiveness

Experience

• Knowledge of Waste collection desirable
• Customer Service - Essential
• Previous experience in sales and/or account management/development within the waste management industry is desirable
• Customer Relationship Management

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.